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Mail bounced back with "550 spam, or phishing or malware."

Mallad — Mon, 09 Aug 2021 07:38:23 GMT

I've got this (again) on my primary BT account when replying to mail in Outlook.

I last raised this same problem 27/7.

That case was closed 28/7 after some actions by BT following which all was ok **edited**

but the error message is back again.

Re: Mail bounced back with "550 spam, or phishing or malware."

Mallad — Sun, 08 Aug 2021 19:09:17 GMT

Just to add that this time I cannot forward mail whereas last time I could. Forwarded mail gets bounced back in the same way as replied mail.

Webmail works fine

Re: Mail bounced back with "550 spam, or phishing or malware."

RobbieMac — Mon, 09 Aug 2021 07:44:59 GMT

Hi @Mallad

Thanks for your posts and welcome back!

I'm sorry that you're receiving that bounce back message when trying to send emails from your client. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie