This topic

Android Outlook not working with btinternet.com

Nearly2Children — Fri, 13 Aug 2021 15:27:12 GMT

I have a Samsung S21 and since the update yesterday, I have loss access to my btinternet.com account. I have tried resync and deleted the account which cannot now add. I keep getting the message

Log-in error

Please check your email and password and try again.

I know the password is correct and so are the IMAP and SMTP settings. Outlook is working fine for Window 10.

Any ideas what I can do to resolve issue

Re: Android Outlook not working with btinternet.com

licquorice — Fri, 13 Aug 2021 15:44:31 GMT

No idea why Outlook should have stopped working, but Outlook on Android is a complete memory hog and there are much better mail apps.

Try installing Blue mail and see if that is ok.

Re: Android Outlook not working with btinternet.com

Nearly2Children — Wed, 18 Aug 2021 09:26:38 GMT

Not sure what happened but today tried to add back my Btinternet.com account and it was accepted and now working fine

Re: Android Outlook not working with btinternet.com

DavidM — Wed, 18 Aug 2021 10:04:16 GMT

Glad to hear you got it sorted @Nearly2Children . Thanks for letting us know.

Cheers

David

Re: Android Outlook not working with btinternet.com

Fellwalker — Sat, 11 Sep 2021 08:00:26 GMT

I've been using outlook on android for 3 years to access my bt email, because the bt email app is utterly awful. There may be better apps but outlook has worked well for many years on several different devices and I don't want a plethora of different apps.

I've had the same problem of bt rejection of username or password. If I log in to webmail in my browser, that needs to send me a text for 2FA. Clearly it can't do that in android Outlook.

So trying to improve security has broken my access.

In fact, I'd previously used bt webmail in that browser, but it still needed to send a one-time code for 2FA.

Oh for the old days when BT used yahoo mail and stuff worked and we had disposable addresses.