This topic

Email

rach44 — Sun, 15 Aug 2021 10:12:09 GMT

For some reason I can’t sign in to my emails on my phone anymore , can anyone help ?

Re: Email

stevebrass — Sun, 15 Aug 2021 10:50:43 GMT

Bit more detail please eg type of phone (apple or android), what mail app you are using and are there any error messages .

Re: Email

rach44 — Sun, 15 Aug 2021 12:28:19 GMT

I’ve got android phone , just an normal email account , message says couldn’t verify account, username or password incorrect or pop3/imap access isn’t turned on for this account.

username and password are correct and everything was working fine until a couple of days ago

Re: Email

licquorice — Sun, 15 Aug 2021 12:52:27 GMT

Are you either a BT broadband customer or paying for Premium mail, if neither, your email account has probably been either downgraded to basic mail which is only available via webmail or deleted altogether.