This topic

I can't access my Mail - again

Taffy078 — Wed, 18 Aug 2021 10:03:30 GMT

Good morning. When I logged in just now to access my emails, I was taken to the screen listing my three other email addresses. It asked my to choose a Favourite.

(If I could, I'd make my address the Favourite and then perhaps I wouldn't have this problem.)

Would someone please remind me what I need to do? Thanks.

PS This is bizarre. The entire screen was greyed out apart from this message window so I couldn't post anything as the 'Post' command was greyed out. I've had to backtrack to create my message again. I'll post a snip after this has been posted.

Re: I can't access my Mail - again

Taffy078 — Fri, 20 Aug 2021 14:41:17 GMT

Can someone help me please? I want to access my Mailbox.

Re: I can't access my Mail - again

gg30340 — Fri, 20 Aug 2021 15:00:51 GMT

To make a specific BTMail email address your "Favourite" you need to log onto your MyBT then go to "Your Products" then "Email, manage".

Once there select the email address that you want to make your "Favourite" and click on "See Options" and tick the box "Make Favourite".

Re: I can't access my Mail - again

Taffy078 — Fri, 20 Aug 2021 15:12:35 GMT

Sorry @gg30340 . I expressed myself badly.

The first thing I want to do is to access my mail box. Next, I want to access the mailbox of one of my other names. What should I do please?

Re: I can't access my Mail - again

licquorice — Fri, 20 Aug 2021 15:14:09 GMT

Re: I can't access my Mail - again

gg30340 — Fri, 20 Aug 2021 15:21:27 GMT

I assume you are using a web browser to access your email accounts.

If that is the case you should use the BTMail log on page.

BT Mail

You should enter your BTID or email address then your password for the account. This should log you onto your email account.

You should then do that for each email account.

If you want to access the email account through your MyBT which will then allow to access all the email accounts that are associated with your BTBroadband account you should log onto your MyBT then click on the "EMail" button at the top of the page in the purple banner. This will take you to your email account.

If you then click on your username at the top right of the page you will be offered the option to "switch account". assuming your other BTMail addresses are there you just click on the one you want to go to.

Re: I can't access my Mail - again

Taffy078 — Fri, 20 Aug 2021 16:01:34 GMT

thanks

Re: I can't access my Mail - again

Taffy078 — Fri, 20 Aug 2021 16:02:28 GMT

thank you

Re: I can't access my Mail - again

Taffy078 — Fri, 20 Aug 2021 16:05:37 GMT

@licquorice @gg30340 Thanks for your help. Much appreciated. I'm having problems answer-marking your posts as I haven't seen the 'Mark As Answer' button. I'll keep trying.

Re: I can't access my Mail - again

Taffy078 — Fri, 17 Sep 2021 11:27:47 GMT

I can't access my emails today. Every link posted above is taking me to the mail for one of the names I created. How do I log-in to my emails please?

Re: I can't access my Mail - again

Taffy078 — Fri, 17 Sep 2021 11:29:23 GMT

will you be able to see my post today? This question is shown as Resolved.

Re: I can't access my Mail - again

gg30340 — Fri, 17 Sep 2021 18:23:50 GMT

How are you trying to log on. Is ith through your MyBT or are you using the direct email log on page as per this link

BT Email

Are you entering the account user name manually or are you letting your browser populate it automatically?

Have you checked via your MyBT to see which email account you have listed as your "favourite"?

When you get logged onto the email account you want to see showing at the foot of the left hand column below your list of folders?

Do you see "My Account" at the top of the left hand column above your list of folders. Have you tried clicking on it?

Re: I can't access my Mail - again

Taffy078 — Sat, 18 Sep 2021 09:17:20 GMT

Hello, gg30340.
(1) I log on manually.
(2) I clicked on your link and was immediately taken to the mail of one of my other names, and not to my mail.
(3) I've just gone to MyBT https://my.bt.com/s/apps/appsmybt/#/home and from there I went to https://my.bt.com/s/apps/appsmybt/#/packages

(4) That took me to https://my.bt.com/appsconsumeraccount/secure/manageEmailAccounts.do?accKey=24185617

This is the screen headed 'Manage your email' - see snip below - but it doesn't take me to my mail. What should I do next please?

PS I had this error message: Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

It was highlighting my links. I hope you see my links correctly.

Re: I can't access my Mail - again

gg30340 — Sat, 18 Sep 2021 17:38:39 GMT

If the link I posted took you to one of your email accounts without you doing anything it would appear that your browser is automatically adding the email address and password.

You should go into your browser's settings and then stored passwords and delete the on that is showing for your secondary email account.

You should also clear the history and cookies for your browser. When doing that ensure you select the option "From All Time".

The alternative is that you over write the email address that is showing with the one that you want.

Re: I can't access my Mail - again

Taffy078 — Sat, 25 Sep 2021 10:48:23 GMT

Thanks for your suggestion @gg30340 . I'm still being taken to one of my other email accounts instead of to mine.

When you say "You should go into your browser's settings and then stored passwords and delete the on that is showing for your secondary email account. You should also clear the history and cookies for your browser. When doing that ensure you select the option "From All Time".", how do I do that please? I can't find where passwords are stored on my laptop and where I clear my cookies etc there's no "From All Time". 🤔

Re: I can't access my Mail - again

licquorice — Sat, 25 Sep 2021 10:57:21 GMT

Which browser are you using?

Re: I can't access my Mail - again

Taffy078 — Sat, 25 Sep 2021 14:34:20 GMT

Hi. I'm using Microsoft Edge. Hoping you can help me figure it out.

Re: I can't access my Mail - again

licquorice — Sat, 25 Sep 2021 14:42:45 GMT

Click on the three dots in the top right hand corner, then click on History. When the History box opens, click on the three dots in that box then click on 'Clear browsing data'. In the 'Time Range' drop down box select 'All time' , tick all the other boxes and then click on 'Clear now'.

Re: I can't access my Mail - again

Taffy078 — Sat, 25 Sep 2021 14:54:26 GMT

@licquorice Hi. I followed your instructions. They were very clear, by the way, but when I signed in again to my Email it still took me to the Mail box page for the same name I added and not to mine. 🙄

Re: I can't access my Mail - again

licquorice — Sat, 25 Sep 2021 15:02:30 GMT

Try closing Edge and then re-open it to make sure everything has been deleted properly and then try again with the direct link to the email login page