This topic

Importing email

markmckellar — Wed, 18 Aug 2021 13:44:03 GMT

Hi all,

I'm trying to add my fathers account to mine to give him access to the premium features.

I'm getting the error below. Any ideas?

Thanks!

Re: BT Mail App/Apple app not working

markmckellar — Tue, 17 Aug 2021 10:23:32 GMT

Thank you all!

I'm trying to add my fathers account to mine to give him access to the premium features.

I'm getting the error below. Any ideas?

Re: Importing email

gg30340 — Wed, 18 Aug 2021 16:07:16 GMT

Have you followed the procedure exactly as per this link and the sub links on that page?

Can I move my BT email address to another account? | BT Help

Re: BT Mail App/Apple app not working

licquorice — Wed, 18 Aug 2021 16:08:54 GMT

Are you getting that error message when you click the import email button or after you have entered the details of the email address you wish to import?

Re: BT Mail App/Apple app not working

markmckellar — Thu, 19 Aug 2021 11:29:57 GMT

Hi there,

This is afterwords.

Thanks.

Re: Importing email

markmckellar — Thu, 19 Aug 2021 11:30:19 GMT

Thanks for this. I'll run through it all again and make sure.

Re: Importing email

gg30340 — Thu, 19 Aug 2021 15:07:02 GMT

One of the things you must do, which some people miss, is to have an email account already set up on your broadband account otherwise the import will not work.

Re: Importing email

licquorice — Thu, 19 Aug 2021 15:20:58 GMT

Already done, see message 5 https://community.bt.com/t5/Email/BT-Mail-App-Apple-app-not-working/td-p/2178237 😉