This topic

Email Client Access to BT Email

Chesterwester — Mon, 23 Aug 2021 09:13:38 GMT

Over the last week I have been having difficulty in sending emails using my Mailbird, Windows Mail and Iphone by accessing my Premium Email. Does BT post anywhere a Status of their email service.

Webmail works but not convenient

Re: Email Client Access to BT Email

gg30340 — Mon, 23 Aug 2021 14:14:03 GMT

If webmail is working as far as BT is concerned email is working.

It may be that your Premium email account has for some reason been downgraded to BTBasic email which can only be used on a web browser.

To check what type of email account you have you need to log onto your MyBT and then go to "Your Products" then "Manage, email" When the page opens you should see the type of email account that you have. In your case it should show as Premium

Alternatively you log onto your email account via a web browser then click on your username at the top right and click on "Account Info" then click on "Manage Email Addresses". This will take you to the same page as above and you should see which type of account you have.

Re: Email Client Access to BT Email

Chesterwester — Mon, 23 Aug 2021 15:06:33 GMT

Many thanks for your speedy response.

I have checked as you suggested and my email is definately still Premium.

Webmail continues to work as normal but I am still unable to send emails using Mailbird, Windows 8 and Iphone using different email addresses and so access to the BT Email server would appear to be to problem in all cases.

My passwords for all bt email addresses are the same as being used for webmail.

Does anyone know how I check if BT has a problem?

Regards

Re: Email Client Access to BT Email

licquorice — Mon, 23 Aug 2021 15:07:47 GMT

Are you using a VPN?

Re: Email Client Access to BT Email

gg30340 — Mon, 23 Aug 2021 15:30:33 GMT

When checking on your iPhone are you using 3/4g or while connected via your BT Broadband connection?

If it is through your broadband try using 3/4g to see if that works.

Re: Email Client Access to BT Email

Chesterwester — Tue, 24 Aug 2021 05:39:17 GMT

Thanks again for your help. Problem in sending emails is intermittent and occurs when I use 3/4G and WiFi using broadband (I no longer have BT broadband hence my use of BT Premium Email).

Problem would seem to be that the BT server periodically does not accept instructions to send from external client servers.

Incidentally yesterday I downloaded the BT email app which works fine

Do you know whether BT has a link to provide the status of its email server and if so where do I find it?

Again many thanks

Re: Email Client Access to BT Email

gg30340 — Tue, 24 Aug 2021 07:19:29 GMT

BT will only show if there is a major outage on their webmail service. It will not show if there is a problem with email clients/spps.

https://www.bt.com/help/check-service-status

Re: Email Client Access to BT Email

Chesterwester — Sat, 28 Aug 2021 07:27:53 GMT

NoVPN involved

Re: Email Client Access to BT Email

Chesterwester — Sat, 28 Aug 2021 07:31:15 GMT

Ironically this morning I am able to send emails using 4G but not if WIFI switched on. Any suggestions why this should and how I can fix it.

I appreciate your help

Re: Email Client Access to BT Email

gg30340 — Sat, 28 Aug 2021 08:05:05 GMT

Try turning your BT hub off for at least 15 minutes and when it is turned back on it will probably have a different IP address and hopefully be being served by a different email server which may resolve the problem.

Re: Email Client Access to BT Email

Chesterwester — Sat, 28 Aug 2021 09:16:34 GMT

Turned off router as suggested and worked - thanks very much

chesterwester

Re: Email Client Access to BT Email

Chesterwester — Sat, 28 Aug 2021 17:00:22 GMT

Your solution of turning off router to change IP address worked and continues to work. However problem keeps occurring.

Can you suggest why and what I can do to stop it happening?

many thanks for your continued help

Chesterwester