This topic

Re: Ghost emails

whdsn — Wed, 01 Sep 2021 17:03:52 GMT

Hello i'm having the same trouble, how do i get rid of ghost emails

Kind regards

wayne

ghost email

whdsn — Fri, 03 Sep 2021 08:15:07 GMT

Hello I'm having trouble with my emails showing 5 unread emails in my inbox, when I get a new email the very first email shows which could be days old also then disappears and reappears when a new email comes through. This is happening on my pc and iPhone

Re: Ghost emails

NeilO — Sun, 05 Sep 2021 09:19:13 GMT

Hi @whdsn welcome to the community and thanks for posting, how are you viewing your emails are you using an email client or directly from the www.bt.com/email website? If you view your email inbox on the website do the emails all show there?

Thanks

Neil

Re: Ghost emails

whdsn — Sun, 05 Sep 2021 09:52:57 GMT

Hello Neil

I'm getting my emails directly from bt.com email. At the moment my inbox is showing 24 emails and 0 read. But I can only see 19 read emails on my page, to read the other 5 emails I got to send a email to myself to read the first email in the list which I'm missing and after I read the emails and delete one of them I lose 5 emails from my viewing list.

Kind Regards Wayne

Re: Ghost emails

NeilO — Sun, 05 Sep 2021 10:03:45 GMT

Hi, @whdsn thanks for getting back to me, I'm sure that's a real pain for you. I'll send you a private message in a moment so you can send over your details and we'll raise this with our email experts.

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil