This topic

Emails@btinternet.com

Gill6 — Wed, 15 Sep 2021 12:04:41 GMT

Hi For the last 10 days we have been either unable to sign in, sign in but to a corrupted screen or waited up to 60mins to get in whilst watching the dots flash. Despite the assertions from the person on the end of the phone that it is due to us having too many browsers open......we do not ! We are on old copper wires in a rural location and at the end of the line from where the box is located . So if we get a speed above 1 we are blessed. We have new computers and have turned hubs on and off, cleared browsing history and cookies.

I have taken a photo of the old screen that comes up but its too large to post at the moment.

Would appreciate any feedback.

Thankyou

Re: Emails@btinternet.com

stevebrass — Wed, 15 Sep 2021 12:09:41 GMT

So just so I am clear, the problem is with signing into to read emails? I know you said your line speed is low but are you able to read other web pages okay?

Re: Emails@btinternet.com

Gill6 — Thu, 16 Sep 2021 20:12:30 GMT

Hello @stevebrass . Thankyou for getting back to me. yes I cannot sign in or if I do get in after a long wait 20 mins + I then get an old style screen, Cannot open links or attachments . For example a notification came through that I had a reply and a link to press. Could not open and only found this reply from you by scrolling through this community page. I can get into facebook, other websites but not @ btinternet.com. I have a screenshot but it is over 333k and sorry I do not know how to reduce the file size. You could then see what I mean.

Regards Gill

Re: Emails@btinternet.com

gg30340 — Thu, 16 Sep 2021 20:37:49 GMT

What device and operating system are you using and which browser are you using?

Have you tried a different browser to see if it is a browser problem?

Re: Emails@btinternet.com

Gill6 — Thu, 16 Sep 2021 20:44:52 GMT

Hi . Yes have used Microsoft Edge, and Firefox . Is there another you would suggest.

Re: Emails@btinternet.com

gg30340 — Thu, 16 Sep 2021 21:05:09 GMT

BTMail should work on either of those browsers. You could try Chrome but as Edge is Chrome based I would expect it to behave in the same way.

Are you possibly using an "old" log on shortcut. What happens when you use this link.

BT Email

Does this happen on more than one device?

Have you tried logging on on a different Internet connection such as at a friends house?

Have you tried a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds?

Re: Emails@btinternet.com

Gill6 — Thu, 16 Sep 2021 21:21:17 GMT

Hello again Sage,

Yes it happens on all 3 devices.

Hub has been reset several times. Am going to take your advice on trying it at a friends house.

Just tried your advice to try the link you sent. Still same problem.

The only possible good news is that we have an engineer coming on Monday, but what he can do via the line into the house I don't know.

Re: Emails@btinternet.com

stevebrass — Thu, 16 Sep 2021 21:24:19 GMT

Another option would be to try a web client on your machines - for example Thunderbird or Outlook.

Re: Emails@btinternet.com

Gill6 — Fri, 17 Sep 2021 05:23:22 GMT

Thankyou. Using outlook I can get my emails and my email history for the last 3 months. That's great. I can't seem to do attachments with it but its a start. I will update when I take my computer to a friends house tomorrow to try their wifi service.

Re: Emails@btinternet.com

stevebrass — Fri, 17 Sep 2021 07:52:22 GMT

Great news!