This topic

E mail Inbox

Jacqueline3 — Thu, 16 Sep 2021 07:32:59 GMT

I keep getting the message "An unexpected error has occurred" when I try to go into my Inbox on webmail.I clicked change view and conversation view,but it didn't work.It is the same on different browsers and different devices.My Mail App on my PC is only showing some old emails and no new ones are getting in.I am still getting new emails on the App on my android phone.I can also still get into the other e mail folders on both my PC and my phone.Is there anything I can do to fix the error?

Re: E mail Inbox

RobbieMac — Thu, 16 Sep 2021 07:53:44 GMT

Hi @Jacqueline3

Welcome to the BT Community and thanks for your post!

I am sorry that you're seeing that error message when you try and go in to your inbox on webmail. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: E mail Inbox

DavidM — Thu, 16 Sep 2021 09:48:56 GMT

Hi Jacqueline,

Thanks for sending over the details. I tried calling, sorry I missed you. I've raised a case to our email specialists to get this looked into for you. I'll be in touch as soon as I have any updates.

Cheers

David

Re: E mail Inbox

Jacqueline3 — Thu, 16 Sep 2021 11:37:30 GMT

Sorry I missed your call. Does it come up as an international number?

Re: E mail Inbox

RobbieMac — Thu, 16 Sep 2021 13:45:44 GMT

@Jacqueline3 wrote:

Sorry I missed your call. Does it come up as an international number?

It should be an 0800 number @Jacqueline3

No need to worry - My colleague @DavidM has picked this up now and sent it off. He'll try calling again when he has the next update.

Thanks,

Robbie

Re: E mail Inbox

DavidM — Mon, 20 Sep 2021 07:17:00 GMT

Thanks for letting me know we got this sorted @Jacqueline3 . Post again if you have any other problems.

Cheers

David