Ghost emails / emails not synchronising

Glanville — Mon, 20 Sep 2021 21:35:02 GMT

Hi All and I hope you can help me.

Two days ago 5 random emails from the first of July appeared in my inbox and these emails cannot be deleted and I keep getting a message saying these were moved on another device and I need to synchronise / refresh. However when I try to do so I just get the circular symbol as if it is trying to do so, but this never finishes and just stays on the screen until it eventually times out.

With these 5 messages stuck on my email it stops any new emails arriving.

Please can someone advise how I can get rid of these 5 old messages that are just random adverts that I would have deleted months ago at the time when they originally arrived.

using BT email app and also the web portal, and neither will refresh to get rid of these emails

Thanks in advance

Re: Ghost emails / emails not synchronising

PaddyB — Tue, 21 Sep 2021 08:05:00 GMT

Hi @Glanville,

Thank you for the post and welcome to the Community.

I'm sorry if you're having problems with your BT Email. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Ghost emails / emails not synchronising

Re: Ghost emails / emails not synchronising