This topic

Mail coming in to wrong inbox

gypsophila — Thu, 23 Sep 2021 10:18:08 GMT

Hi, hoping someone can help. I have several bt addresses and just lately my incoming mail on one account is going into the wrong inbox. I've checked settings - auto forwarding, rules etc but all ok. Don't understand why it's going to the wrong address. Any ideas?

Re: Mail coming in to wrong inbox

NeilO — Thu, 23 Sep 2021 15:22:34 GMT

Hi, @gypsophila Thanks for posting and welcome back to the community. How do you view your email inboxes, are you using webmail or an email client like outlook or an email app?

Thanks

Neil

Re: Mail coming in to wrong inbox

gypsophila — Fri, 24 Sep 2021 08:22:56 GMT

Hi Neil, thanks for responding. I'm using webmail on a pc.

Re: Mail coming in to wrong inbox

NeilO — Fri, 24 Sep 2021 08:37:33 GMT

Hi @gypsophila no problem. When you log in to www.bt.com/email then click on your email in the top right of the webpage, choose settings then accounts, do you have more than one email address listed there?

Thanks

Neil

Re: Mail coming in to wrong inbox

gypsophila — Fri, 24 Sep 2021 10:05:39 GMT

maybe I should have mentioned I'm using BT Premium mail. When I log in I'm directed to my 'favourite' address and from there I can use the drop down menu to 'switch accounts' which shows all of my addresses. (I'm off to work shortly so please forgive me if there's a delay in my replies.)

Re: Mail coming in to wrong inbox

licquorice — Fri, 24 Sep 2021 10:09:57 GMT

Premium mail is no different to standard mail, it is just the paid for version.

If you log in to each account individually here do you get the right mail in the right inbox?

Re: Mail coming in to wrong inbox

gypsophila — Sun, 26 Sep 2021 09:24:33 GMT

Thanks for your help. Yes, it seems all correct when I log in individually.