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Using Outlook Getting 550 Spam message and email bouceback

RevDGray — Thu, 23 Sep 2021 10:32:36 GMT

Since Tuesday this week if I try to send an email "BCC" with attachments in Outlook it bounces back and I get this message

"550 spam, or phishing or malware. Please check or edit your message and try sending it again. (6-1-3-2) ID (613A8DE801C716B3)"

I phoned an reported this and spoke to Chris from BT in Newcastle. But it is still not fixed. And looking at this Community it seems to be I'm alone.

I send out a weekly mailing to people in my church most of whom are isolated. So this is a major problem. I do not want to send it without BCC as there would be date protection issues.

Re: Using Outlook Getting 550 Spam message and email bouceback

RobbieMac — Thu, 23 Sep 2021 11:07:54 GMT

Hi @RevDGray

Welcome to the BT Community and thanks for your post!

I am sorry for the error message you're seeing when trying to send those emails. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Using Outlook Getting 550 Spam message and email bouceback

gg30340 — Thu, 23 Sep 2021 17:44:45 GMT

I doubt this will be the reason however just so that you are aware the maximum number of email addresses in a group can not exceed 49.

Does the email send if you are only sending it to one person?

Does it send if there are no attachments?

Re: Using Outlook Getting 550 Spam message and email bouceback

RevDGray — Mon, 27 Sep 2021 08:38:38 GMT

This seems to be a common problem with other users. I've just spent time with MS support (in ase it was an Outlook problem) and they have shared they have seen many examples. All point to BT servers. Why isn't this fixed?

This is a major headache and disruptive to my work

Re: Using Outlook Getting 550 Spam message and email bouceback

licquorice — Mon, 27 Sep 2021 08:40:51 GMT

Did you contact the mods as offered in message2?

Re: Using Outlook Getting 550 Spam message and email bouceback

RevDGray — Mon, 27 Sep 2021 08:42:23 GMT

Yes. Have heard nothing back

Re: Using Outlook Getting 550 Spam message and email bouceback

licquorice — Mon, 27 Sep 2021 08:46:03 GMT

They will contact you when your case reaches the top of the queue, they are only a very small team and they deal with cases in strict order of receipt.

Re: Using Outlook Getting 550 Spam message and email bouceback

RevDGray — Mon, 27 Sep 2021 08:47:11 GMT

How long is this likely to go on? And it's not as if I am the only one with this issue?

Re: Using Outlook Getting 550 Spam message and email bouceback

licquorice — Mon, 27 Sep 2021 09:04:15 GMT

I have absolutely no idea, I'm just a customer the same as you. Personally, I would be using a more reliable mail service if the mail is important, either Gmail or your own domain.

Re: Using Outlook Getting 550 Spam message and email bouceback

RevDGray — Mon, 27 Sep 2021 09:05:19 GMT

Sorry. Didn't realise you were a customer too. (I'm new to this Forum thing!)

Re: Using Outlook Getting 550 Spam message and email bouceback

licquorice — Mon, 27 Sep 2021 09:06:53 GMT

The only BT employees on the forum are the mods, this is basically a customer to customer self help forum.

Re: Using Outlook Getting 550 Spam message and email bouceback

RevDGray — Mon, 27 Sep 2021 09:07:50 GMT

Thanks

Re: Using Outlook Getting 550 Spam message and email bouceback

licquorice — Mon, 27 Sep 2021 09:23:27 GMT

It is clearly not a universal problem although it does seem to be affecting a few customers.

You could try temporarily disconnecting your hub from line for about 15/20 minutes to trigger a change of your IP address which may or may not resolve the problem but worth trying.

Re: Using Outlook Getting 550 Spam message and email bouceback

RevDGray — Mon, 27 Sep 2021 09:26:05 GMT

Thanks

Re: Using Outlook Getting 550 Spam message and email bouceback

lacyscott — Mon, 27 Sep 2021 11:51:14 GMT

Yes me too. It all started last week. I have been onto BT three times and still not resolved. I also send emails to groups of people in my work. This morning the zoom link in the email seemed to be the problem but I also can't seem to be able to reply to emails without getting it (from people I communicate with on a regular basis). I've also tried sending the email via webmail and it wouldn't send from there either but I sent a simple test message to myself and that went no problem.

So incredibly frustrating

Re: Using Outlook Getting 550 Spam message and email bouceback

lacyscott — Mon, 27 Sep 2021 12:42:57 GMT

Tried this but sadly didn't work am getting pretty desperate!