This topic

Sent emails go straight to drafts

Akitombo — Sat, 25 Sep 2021 15:12:54 GMT

Hi, One of my Email address's keeps sending any sent items to drafts. Any ideas. Tech help made me delete all accounts and then bring them back, but to no help.

Re: Sent emails go straight to drafts

gg30340 — Sat, 25 Sep 2021 17:42:38 GMT

How are you accessing your emails. Is it with a web browser or are you using an email client/app?

Are your emails also in your sent folder or only in your draft folder?

If only in your draft folder, how many copies are there?

Re: Sent emails go straight to drafts

Akitombo — Sat, 25 Sep 2021 17:49:06 GMT

Using the mail browser on the computer. Emails sent just to draft and only one copy

Re: Sent emails go straight to drafts

Earthling — Sat, 25 Sep 2021 18:38:04 GMT

The account settings contain an error, probably typographical. Check all the settings.

Re: Sent emails go straight to drafts

gg30340 — Sat, 25 Sep 2021 19:55:21 GMT

@Earthling wrote:

The account settings contain an error, probably typographical. Check all the settings.

Which settings would that be?

You can change how often an email that is being composed is saved to draft but you can not change any settings that would cause sent emails to go to the draft folder rather than being sent when you are using a web browser

Re: Sent emails go straight to drafts

Earthling — Sun, 26 Sep 2021 10:20:51 GMT

@gg30340 Yep, not my most helpful post ever! Apologies

Unless the op comes back with more info I can only suspect that the internet connection was down when he tapped Send. That would leave the message in Drafts.

Re: Sent emails go straight to drafts

Akitombo — Sun, 26 Sep 2021 10:25:06 GMT

No it was not down, it does it all the time. BT line ok

Re: Sent emails go straight to drafts

gg30340 — Sun, 26 Sep 2021 17:14:51 GMT

As I stated there are no settings that you can change that would cause this so it would appear to be some sort of problem at BT's end.

With that in mind I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

Re: Sent emails go straight to drafts

Akitombo — Sun, 26 Sep 2021 17:26:29 GMT

Thank you

Re: Sent emails go straight to drafts

NeilO — Mon, 27 Sep 2021 07:13:34 GMT

Hi @Akitombo welcome to the community and thanks for posting, I'm sorry to see your sent emails are ending up in your draft folder. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to raise this with our email experts.

Thanks

Neil

Re: Sent emails go straight to drafts

Akitombo — Thu, 30 Sep 2021 07:03:06 GMT

Hi,

Yes it has worked, thank you. All back to normal.

David