This topic

Bt email app

paul_round — Tue, 28 Sep 2021 08:16:21 GMT

My bt email app will not download my emails, when I click on any of them I just get a spinning arrow. This has only just happened in the last couple of days, (galaxy s21).

Any suggestions for a fix?

Re: Bt email app

PaddyB — Tue, 28 Sep 2021 10:12:48 GMT

Hi @paul_round,

Thank you for posting on the Community. I'm sorry if you're having problems downloading emails on the BT Email App.

Have you tried uninstalling and reinstalling the app to see if that helps? Please can you check if your email works correctly through webmail at www.bt.com/email

Thanks,

Paddy

Re: Bt email app

paul_round — Tue, 28 Sep 2021 11:04:21 GMT

Hi, yes, webmail works, will try un/reinstalling app and report back.

Re: Bt email app

paul_round — Tue, 28 Sep 2021 11:22:32 GMT

Ok, I can confirm an un/reinstall has fixed the problem.

Re: Bt email app

PaddyB — Tue, 28 Sep 2021 11:24:30 GMT

Hi @paul_round,

Thank you for posting back to let us know.

Thanks, Paddy