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Re: Cannot access anything on My BT Homepage

csteph — Tue, 14 Sep 2021 21:50:35 GMT

I am in the same boat! Please help me to get out of this endless merry-go-round of btid --> email --> mybt --> email. My btid and email are the same and have been for years too...
What is the solve, what are you all doing to sort this?
Thx Caroline

Re: Cannot access anything on My BT Homepage

DavidM — Wed, 15 Sep 2021 07:53:21 GMT

Hi @csteph and welcome.

I'm sorry you're having problems with your BT ID as well. I'm sure I'll be able to help you with this. I'll drop you a private message now so you can get in touch.

Cheers

David

Re: Cannot access anything on My BT Homepage

DavidM — Tue, 28 Sep 2021 14:34:35 GMT

Thanks for letting me know we got this sorted @csteph .

Cheers

David