This topic

Slow e-mail

Linnet1uk — Fri, 01 Oct 2021 12:22:25 GMT

For a week or more now it has taken ages to load my e-mails

Even if I delete one e-mail it then takes over 10 seconds to load the e-mails again This can't be right Please can anyone help Thank you

Re: Slow e-mail

NeilO — Sun, 03 Oct 2021 10:33:12 GMT

Hi, @Linnet1uk welcome to the community and thanks for posting, I'm sorry to see your email is slow. How do you manage your emails, is it on an email client or via webmail at www.bt.com/email

Thanks

Neil

Re: Slow e-mail

Linnet1uk — Sun, 03 Oct 2021 11:08:03 GMT

Thanks for the reply Neil

Its just via webmail

I know I have loads on there but when its this slow its no encouragement

to clear them as it will take absolutely ages

Thnsk MIchael

Re: Slow e-mail

NeilO — Sun, 03 Oct 2021 11:23:35 GMT

Hi @Linnet1uk how many emails do you have in your inbox? I've seen similar problems before when there have been lots of emails in there.

If you used an email client like Thunderbird or on your phone using IMAP settings it may make it easier to delete some from the server.

Thanks

Neil

Re: Slow e-mail

Linnet1uk — Sun, 03 Oct 2021 12:02:19 GMT

Yes there are thousands

Ok will try that

Thank you