This topic

Error message in email

Roger1921 — Wed, 06 Oct 2021 14:28:54 GMT

E-mail inbox shows 1 e-mail. When I click on the update circle I get "Unexpected error" and the 1 e-mail notice remains. How do I avoid this?

Re: Error message in email

RobbieMac — Wed, 06 Oct 2021 15:08:09 GMT

Hi @Roger1921

Welcome to the community and thanks for your post!

I am sorry for the problems you're having reading the email in your inbox. Are you getting this error when you're logged in to your email here? - Webmail

Post back and let me know please.

Cheers,

Robbie

Re: Error message in email

Roger1921 — Thu, 07 Oct 2021 13:30:46 GMT

Yes, I'm on Webmail.

After I have deleted the last e-mail a number 1 stays in the inbox.

On pressing the"Refresh" symbol I get the "Unexpected error" message.

Irritating but it makes me wonder whether there is a message I have not read.

I shall be pleased if you can help!

Re: Error message in email

JohnC2 — Mon, 11 Oct 2021 07:58:14 GMT

Hi @Roger1921, sorry for the delay in getting back to you. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed.

cheers

John

Re: Error message in email

Roger1921 — Tue, 19 Oct 2021 10:38:13 GMT

To JohnC2 from Roger1921

In reply to your last message the number 1 still appears even though the inbox is empty.

When I press the refresh symbol the "Unexpected error" message no longer appears but the number 1 is still there.

I can live with that, so don't bother further unless it annoys you too much!

Thank you for your help.

Roger1921

Re: Error message in email

JohnC2 — Tue, 19 Oct 2021 11:58:58 GMT

Hi @Roger1921, thanks for checking again for me and sorry the fix hasn't worked. I'll update the email case as the team does want to get this fixed.

cheers

John