This topic

Missing emails

Thenobbler — Sun, 10 Oct 2021 11:08:31 GMT

Hi, I've had a BT email account for literally decades and never had a problem. Now I've had two people in the past few days tell me they've stn me emails which I have't received. Is this a known problem please?

- yes I checked spam - no joy

- at least one of them was replying to a mail from me so unlikely to be fat fingers.

Any ideas appreciated.

Thanks,

Tony,

Re: Missing emails

Thenobbler — Sun, 10 Oct 2021 14:10:31 GMT

Update - looks like it might be gmail that's the problem...can't think why BT email wouldn't be accepting gmail emails - off to check for a block somewhere in settings.

Re: Missing emails

licquorice — Sun, 10 Oct 2021 14:18:33 GMT

Don't know how it's happening, but there seems to have been a few posts lately where the whole gmail domain has been inadvertently blocked in their blocked senders list.

Re: Missing emails

Thenobbler — Sun, 10 Oct 2021 14:23:43 GMT

Yeah, same here, total domain block. Sorted.

Re: Missing emails

alisonht2020 — Mon, 22 Nov 2021 18:33:37 GMT

ive had exactly the same issue! just spent the last half hour with an idiot telling me to check stuff that id already done! no help at all.

teh emails not coming through are really random too.

have you managed to fix the issues?

Re: Missing emails

gg30340 — Mon, 22 Nov 2021 23:03:42 GMT

Was the "idiot" a mind reader or have a crystal ball so that he/she knew what you had already tried or did you give the "idiot" as much information regarding what you have already tried as you have on this thread!

Re: Missing emails

alih48 — Tue, 23 Nov 2021 08:38:58 GMT

i am a test manager so i gave very very clear information about the issue and the tests i had performed myself, so yes he was an idiot because he totally ignored what i was saying! total and utter waste of time.

and as this was not my post i didnt see the reason to add all the info i was simply asking the original poster if he'd resolved his issue!

Re: Missing emails

licquorice — Tue, 23 Nov 2021 08:43:43 GMT

If you had read message 4 in the thread, you would have discovered that they had and the cause.