This topic

email down

polish — Thu, 14 Oct 2021 09:52:02 GMT

Have been able to log into email up until about 10 minutes ago, cannot log in now, says internal server error? anyone else having issues?

Log in problem

noopjay — Thu, 14 Oct 2021 09:51:08 GMT

Are there any logging in issues at the moment on the bt website?

I'm getting "Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below" even though the password is already saved in my browser and it was fine yesterday.

Re: email down

SuitedPower — Thu, 14 Oct 2021 09:54:34 GMT

Same for me, it's telling me I am getting my password wrong. I am not getting my password wrong, I think email is ****ed.

Re: email down

shadders — Thu, 14 Oct 2021 09:55:10 GMT

Hi,

Yes, logged in earlier today at 09:30 no issue, logged out and cannot now login.

E-mail client (Thunderbird) works and can download e-mails.

Regards,

Shadders.

Re: email down

noopjay — Thu, 14 Oct 2021 09:58:21 GMT

I cannot log in at bt.com either

I get the following message, even though I'm not physically entering it anything, it's saved in my browser.

"Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below."

Re: Log in problem

RKM — Thu, 14 Oct 2021 10:01:53 GMT

I have the same problem and came here to see if others were seeing the issue.

Even selecting "Forgotten your log in details?", which just asks for the BT ID, or email address, fails with a message "Sorry something's gone wrong. Please try again later."

So I suspect that the system is down for some reason, rather than a problem with the log-in details.

Re: email down

Thom77 — Thu, 14 Oct 2021 10:04:15 GMT

Yep, I'm getting the same, can't log-in to my email or to MyBT Account......same as others, it's telling me my log-in is wrong in some way when it isn't????

I take it there is some issue with the service and they are working on it......hopefully it will be fixed soon?????

Re: email down

jonathannc — Thu, 14 Oct 2021 10:04:20 GMT

same problem here..

all my BT email accounts and MYBT none working. all saying wrong password.. just what i need.,

By The Way BT ....my passwords are correct, and nothing changed since yesterday..

Re: Log in problem

EDDIE30 — Thu, 14 Oct 2021 10:06:38 GMT

I am having the same problem does no one from BT come on here and confirm this

Re: email down

VickyS68 — Thu, 14 Oct 2021 10:07:21 GMT

Same issue. Checked email a couple of hours ago fine... now cannot log in.

Re: email down

NeilO — Thu, 14 Oct 2021 11:11:46 GMT

Hi Everyone,

We're aware of a problem that may be preventing some customers from logging into their BT Mail account via bt.com. We're really sorry about this, but are working to get it fixed as quickly as possible.

The BT Mail App is not affected by this issue.

Thanks

Neil

suddenly unable to login to MyBT with any Browser on Mac, Pc, Android

grockle — Thu, 14 Oct 2021 10:23:29 GMT

suddenly unable to login to MyBT with Safari, Chrome, Firefox on Mac, Android and PC, "Content server couldn't process the request" or password login problem which it is not. In daily use since over a year.

Re: Log in problem

grockle — Thu, 14 Oct 2021 10:25:07 GMT

I have the same problem from Mac, PC, Android.
Safari, Chrome, Firefox, I login every day to call protect to check my sisters account.

Re: email down

Moonraker52 — Thu, 14 Oct 2021 10:29:37 GMT

Me too. Cannot log into either MyBT or Email.

Re: suddenly unable to login to MyBT with any Browser on Mac, Pc, Android

grockle — Thu, 14 Oct 2021 10:30:58 GMT

For a very short while I could get in using chrome then I was locked out there too. I have no other option to login and cannot install the App since I live outside the UK but need to manage / protect daily my aging sister's phone service from scammers. Urgent.

Re: suddenly unable to login to MyBT with any Browser on Mac, Pc, Android

clive321 — Thu, 14 Oct 2021 10:32:43 GMT

Same here. Hub went off last night for no reason only got half speed now can't log on to my bt to report this .. whats going on ?

Re: suddenly unable to login to MyBT with any Browser on Mac, Pc, Android

kmoore — Thu, 14 Oct 2021 10:32:43 GMT

I have the same problem so it's customer / site wide, they'll have this sorted fairly quickly

Re: suddenly unable to login to MyBT with any Browser on Mac, Pc, Android

heenebeach — Thu, 14 Oct 2021 10:39:20 GMT

I have the same problem this morning! But I can view my emails in Thunderbird. I can send an email from my Gmail account to my BT address and read it in Thunderbird. Is there a problem with BT since about 10.30am ?

Loss of log in access to emails & BT account

Kickstart1955 — Thu, 14 Oct 2021 10:41:12 GMT

Cannot log in to my account or email accounts, even though I am getting emails on my phone.

Nice of BT to let us know there is a problem again with the email provider, AGAIN!

I always told a customer there was a problem before they found out the hard way & lost income due inability to supply.

But that was another world away..............

Re: Log in problem

Bob1001 — Thu, 14 Oct 2021 10:52:07 GMT

It seems just to be log in problems BUT it would be nice if BT would acknowledge it.

Although I can't log in to the Web it is still working fine via the Microsoft Mail app