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Premium Mail Service - unable to order

Ozzig — Tue, 19 Oct 2021 08:50:05 GMT

Morning all,

I'm trying to order the Premium Email Service before I move broadband provider tomorrow and when I click the link I get this ...

Do I need to wait until my service changes to the free one first ?

Thanks.

Re: Premium Mail Service - unable to order

imjolly — Tue, 19 Oct 2021 08:51:44 GMT

you need to wait until you get the email from BT about leaving and offering premium mail to keep full email access

Re: Premium Mail Service - unable to order

Ozzig — Tue, 19 Oct 2021 08:59:59 GMT

Thanks for the quick reply, I had that email and followed the link and instructions to the Manage Email part of My BT but it just shows me as "Standard"

After seeing that I logged in to webmail using my BTID and tried the link there to get the screenshot in my post.

I'll wait another day or so and have another look when the broadband has stopped working.

Re: Premium Mail Service - unable to order

gg30340 — Tue, 19 Oct 2021 09:28:35 GMT

When you leave BT your email account will be "downgraded" to the BT Basic email. This can only be accessed using a web browser and not using an email client/app such as a mobile phone app.

If that meets your needs you do not need to pay £7.50 per month for BT Premium email.

See links

What is Premium email and how do I get it? | BT Help

BT Email products | Types of BT Emails | BT Help

Re: Premium Mail Service - unable to order

Ozzig — Tue, 19 Oct 2021 09:32:51 GMT

We plan to return in the future and our email addresses are the nice kind without numbers at the end etc

So we've decided to still use the BT addresses as our main ones instead of not so good alternatives on offer, so they will stay our primary mailboxes.

(Shame they don't offer the option to keep the cloud service with them as a bundle)