This topic

550 spam, or phishing or malware.

BillGK — Thu, 21 Oct 2021 16:12:17 GMT

For the past two days every time I send an email through outlook to multiple addresses in respect of groups to which I belong (maximum number of recipients 16) and also when I reply to all having received an email copied to the group by one of the group I receive this bounce back:

550 spam, or phishing or malware. Please check or edit your message and try sending it again. (6-1-3-2) ID (613A8F0705ED6042)

I have McAffee installed on my laptop and it has not detected any issues.

This is creating issues for me: what can I do to return to the status quo ante??

Re: 550 spam, or phishing or malware.

PaddyB — Sat, 23 Oct 2021 13:26:42 GMT

Hi @BillGK,

Thank you for posting. I'm sorry if you're having issues sending emails.

If you send me your details, I'll get the email team to investigate.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: 550 spam, or phishing or malware.

baker_stuart — Tue, 26 Oct 2021 19:22:48 GMT

Hi PaddyB

I am also exercising the same issue as detailed here. Is there a known fix yet?

Thanks

Re: 550 spam, or phishing or malware.

BillGK — Tue, 26 Oct 2021 19:26:47 GMT

I have had this from BT yesterday:
"We're looking into it

Hello,

Thanks for getting in touch with us.

We're looking into the complaint you raised and we'll get back to you as soon as we can. ...
Find out more about the process we're following ..."

Re: 550 spam, or phishing or malware.

baker_stuart — Tue, 26 Oct 2021 19:39:19 GMT

Thanks @BillGK- that doesn't fill me with any confidence.

Strangely - I noticed that some emails from Outlook are sending, but the majority are bouncing back immediately with "550 spam, or phishing or malware. Please check or edit your message and try sending it again. (6-1-3-2) ID (613A8DE80694CB78)" - even with just plain text of 'test' in the subject and body.

I get the below from the Webmail client - again just with subject and body text of 'test':

Re: 550 spam, or phishing or malware.

BillGK — Wed, 27 Oct 2021 16:19:50 GMT

It is still happening - I am trying to circulate a web bulletin email from the RFU to my rugby club committee colleagues - something I do every couple of weeks - and that has now fallen foul of the curse of "550 Spam..." It is really quite unacceptable

Re: 550 spam, or phishing or malware.

NeilO — Wed, 27 Oct 2021 17:36:23 GMT

@BillGK I'm really sorry you're experiencing issues sending emails. I can see my colleague @DavidM has raised a case with our email specialists to get this fixed and he'll be in touch as soon as he has an update. Have you tried changing the Subject line in the email to see if it will send? It's likely there is something within the email that the spam filter is picking up in error.

@baker_stuart I'm sorry to see you're also getting this error message, I've sent you a private message so you can send over your details and we'll be happy to help.

Thanks

Neil

Re: 550 spam, or phishing or malware.

baker_stuart — Wed, 27 Oct 2021 18:30:58 GMT

@NeilO - I have sent you a message containing the requested information - Thanks

Re: 550 spam, or phishing or malware.

NeilO — Wed, 27 Oct 2021 18:33:49 GMT

Thanks @baker_stuart

Re: 550 spam, or phishing or malware.

BillGK — Wed, 27 Oct 2021 20:25:18 GMT

Yes and changing the title makes no difference.

Re: 550 spam, or phishing or malware.

RobbieMac — Thu, 28 Oct 2021 07:50:13 GMT

@BillGK wrote:
Yes and changing the title makes no difference.

Thanks for trying that @BillGK

Sorry you're getting the same message.

My colleague @DavidM is dealing with your complaint and has passed this to our email specialists. He'll give you a shout when he receives word back from them.

Thanks,

Robbie

Re: 550 spam, or phishing or malware.

BillGK — Thu, 28 Oct 2021 09:52:42 GMT

It is becoming intolerable. I have just tried to reply to a simple email from a colleague with whom I regularly correspond and copied to another colleague by her. My reply to all undeliverable so I forwarded the email to them still undeliverable and yet NO attachments in or out

Re: 550 spam, or phishing or malware.

BillGK — Fri, 12 Nov 2021 10:46:14 GMT

The Problem is ongoing. I was told it was being looked into but have received a complaint closed email. It looked like it was felt to be because I use MS Outlook as part of my MS Office 365 package to send and receive emails but have now been unable to send identical reply through BTmail as was being prevented by System Administrator. So the problem remains the same as it has been for the past three -four weeks. Just what is going on? What changed 3-4 weeks ago to create the problem? What can be done to stop it happening? Other than not replying to emails? Not happy

Re: 550 spam, or phishing or malware.

Andy_N — Fri, 12 Nov 2021 11:01:11 GMT

@BillGKwrote:
The Problem is ongoing. I was told it was being looked into but have received a complaint closed email. It looked like it was felt to be because I use MS Outlook as part of my MS Office 365 package to send and receive emails but have now been unable to send identical reply through BTmail as was being prevented by System Administrator. So the problem remains the same as it has been for the past three -four weeks. Just what is going on? What changed 3-4 weeks ago to create the problem? What can be done to stop it happening? Other than not replying to emails? Not happy

There is a simple answer. Stop using BTinternet email - use something else like Gmail.

Re: 550 spam, or phishing or malware.

BillGK — Fri, 12 Nov 2021 11:10:00 GMT

That does not sound like a satisfactory solution when hundreds of people have my email address.

Re: 550 spam, or phishing or malware.

Andy_N — Fri, 12 Nov 2021 11:19:39 GMT

@BillGKwrote:
That does not sound like a satisfactory solution when hundreds of people have my email address.

It can take a few months to inform everyone, but sticking with something that doesn't work correctly for you also isn't satisfactory I guess.

You can even use the Gmail (or similar) to send out these group messages while still keeping your BTinternet address. A simple one-off email to the recipients to tell them why you are changing might be useful as a start - that way they can expect to receive from a different address than they expect.

Changing to a non ISP email address makes moving to another ISP much easier.

Re: 550 spam, or phishing or malware.

BillGK — Fri, 12 Nov 2021 11:22:42 GMT

So is the advice that no one should use btinternet.com for email?

Re: 550 spam, or phishing or malware.

Andy_N — Fri, 12 Nov 2021 12:09:14 GMT

@BillGKwrote:
So is the advice that no one should use btinternet.com for email?

Clearly it's a personal opinion, and many - possibly most - don't have any issues. However over the years there have been a great many issues raised in this forum and long ago in newsgroups.

My personal opinion is for people not to use any ISP dedicated email, since moving to other ISPs can cause issues or costs.

Re: 550 spam, or phishing or malware.

BillGK — Sun, 14 Nov 2021 10:14:21 GMT

I am paying BT for a service and am not receiving it - someone need so sort this out:

Re: 550 spam, or phishing or malware.

doobs — Tue, 07 Dec 2021 19:01:26 GMT

I am also having similar problems - cant send emails to multiple recipients if a hyperlink is in original email - as soon as I remove hyperlink it sends to all parties! Not sure if this is same problem or connected but its a right pain in the bum.

Advice appreciated