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closed acc cannot get premium email.

ivanhoew — Tue, 26 Oct 2021 14:38:38 GMT

New problem for me .

sold house, closed bt acc, sep 23rd .

i am pretty certain i was told i would have 60 days to decided if i wanted to go to premium email for 7.50 a month . so tried to do that yesterday ,when i suddenly found my email would not work on my pc .

spoke to nice chap at bt today . he tells me its not possible , and i cannot have it , can anyone help ?

i can use the "basic" ....its functioning . but i have never in all my years with bt been able to access the My B T page , so i could not use that method of getting premium.

i would really appreciate fix for this , i am in HS buying /searching mode , and email is v important .

thanks

regards

robert

Re: closed acc cannot get premium email.

imjolly — Tue, 26 Oct 2021 14:49:18 GMT

Give the Premium mail team a call on 0808 100 6778

Re: closed acc cannot get premium email.

ivanhoew — Tue, 26 Oct 2021 14:55:11 GMT

Thank you im ,

I did spend a long time on the phone with them , but the chap could not help at all .

Re: closed acc cannot get premium email.

DavidM — Tue, 26 Oct 2021 15:56:36 GMT

Hi @ivanhoew and welcome to our community.

I'm really sorry you're having problems with your email. I'd like to help so I'll drop you a private message now so you can get in touch. If you don't have an account number your can leave that blank on the form.

Cheers

David

Re: closed acc cannot get premium email.

ivanhoew — Tue, 26 Oct 2021 16:31:32 GMT

thank you david i have replied 🙂