This topic

You are currently not logged into email - error

JDicky — Thu, 28 Oct 2021 15:33:59 GMT

Hi Folks,

I am getting the above error when trying to log into email. I am able to log into main BT account, but when I try email it will not do it.

I have tried different browsers and devices with no luck. Hopefully you can help.

Thanks John

Re: You are currently not logged into email - error

JohnC2 — Thu, 28 Oct 2021 18:20:44 GMT

Hi @JDicky, welcome to the forum, and sorry you are unable to access your email account.

Are you able to log in to your email account ok at www.bt.com/email
Have you recently changed your password?

cheers

John

Re: You are currently not logged into email - error

JDicky — Tue, 02 Nov 2021 06:31:58 GMT

Hi John,

No it comes up with the same message. Not changed password recently either. Not sure what is happening.

Any help you can give would be much appreciated.

Is there any way to get some help from someone at BT directly? Seems like it may be an issue they need to solve.

Chris

Re: You are currently not logged into email - error

NeilO — Tue, 02 Nov 2021 08:51:15 GMT

Hi @JDicky Thanks for trying that, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: You are currently not logged into email - error

sionlloyd — Thu, 18 Nov 2021 10:14:59 GMT

Hi Sorry to hijack the post, I'm having the exact same problem 😞 I have reset the password, and keep getting exactly the same issue as above. Can someone help?

Thanks

Re: You are currently not logged into email - error

RobbieMac — Thu, 18 Nov 2021 10:31:50 GMT

Hi @sionlloyd

Welcome and thanks for your post!

I am sorry for the problems you're also having logging into your mailbox. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: You are currently not logged into email - error

pxr5 — Tue, 23 Nov 2021 19:44:43 GMT

I can't log in either and getting exactly the same error as above. Tried different browsers and devices too. Can someone help please.

Re: You are currently not logged into email - error

JohnC2 — Tue, 23 Nov 2021 20:13:57 GMT

Hi @pxr5, sorry you're not able to access your email account. Do you recall when you last accessed the email account approximately?

Cheers

John

Re: You are currently not logged into email - error

pxr5 — Tue, 23 Nov 2021 20:40:30 GMT

Hi John,

Thanks for getting back so quickly. Timewise, I only log in now and again so over 3 months ago I'd say.

Re: You are currently not logged into email - error

gg30340 — Tue, 23 Nov 2021 23:11:20 GMT

See link regarding the time scale that users must log into their email account to stop it being suspended or deleted for non use.

What is the usage policy for BT Email? | BT Help

Re: You are currently not logged into email - error

JohnC2 — Wed, 24 Nov 2021 08:07:54 GMT

Hi @pxr5, thanks for posting back and it may be that it has been deleted due to timescale since the last login. We'll be happy to check the email address for you and I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John

Re: You are currently not logged into email - error

NeilO — Thu, 25 Nov 2021 16:25:54 GMT

@pxr5 I was happy that I was able to help you with this today. I'd like to share the solution with the community should anyone else experience the same problem. If the email has not been deleted it can be reactivated by following these steps.

Click Your products > BT Email > Manage.

Find the email address you want to recover and click See Options. Select either Reactivate or Reuse (you'll only see one of these, depending on whether the account was suspended or deleted).

Thanks

Neil

Re: You are currently not logged into email - error

JDicky — Thu, 25 Nov 2021 16:37:42 GMT

Hi Neil,

Thanks for the response. I would say the length of time the account has been deleted. That account is linked to the BT Wifi and internet etc. So how would we go about getting password resets if the email account has been deleted?

Chris