This topic

bt email

vampvictor — Fri, 29 Oct 2021 10:28:54 GMT

Hello. I have been informed that there has been suspicious activity on my BT account. When trying to set a new password I have been asked to set up a BT ID which I have done. The problem occurs when I try to save my new password, I get an error message saying a problem has occurred please try again. I try again and the same thing happens so now i'm stuck in a loop at the password stage. I've tried web chat but it never connects and when I ring all I get is an automated message and then cut off. Any advice would be very much appreciated.

Re: bt email

andydenyer — Fri, 29 Oct 2021 10:41:23 GMT

By what means were you informed of 'suspicious activity' on your account? Phone call? email? Text message?

Any of which could be a scam. Do you know if it was genuine?

Re: bt email

vampvictor — Fri, 29 Oct 2021 10:46:14 GMT

It came to my attention when I tried to log into my email account via the BT site.