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E mail issue

sheffjeff — Fri, 29 Oct 2021 12:00:50 GMT

BT recently deleted an old email address of mine but ever since I am getting the response message below on one of my remaining BT email accounts each time I send :

Email System Error - Returned Email with Subject:

The user(s) account is disabled.

deleted address@btinternet.com

The emails do seem to be going through to recipients but there is some conflict going on I think.

Help would be most appreciated.

Re: E mail issue

gg30340 — Fri, 29 Oct 2021 12:12:58 GMT

Did you have any auto forwarding set up on your present email address to your deleted email address?

Re: E mail issue

sheffjeff — Fri, 29 Oct 2021 12:24:57 GMT

No this isn't set up

Re: E mail issue

gg30340 — Fri, 29 Oct 2021 20:26:38 GMT

Why did BT delete one of your email addresses and how long ago did this happen?

Do you get the message with every email that you send?

How are you sending email, is it with an email client/app or with a web browser?

Do you have any rules set up?

If using an email client/app do you have it set up to BCC sent emails to the deleted email address?

Re: E mail issue

sheffjeff — Mon, 28 Feb 2022 13:13:41 GMT

Seems to have resolved itself but thanks for responding