This topic

Availability of free btinternet.com “basic email”.

Longshanks — Fri, 29 Oct 2021 19:42:49 GMT

Hope this isn’t another one of the “done to death” subjects.

We have now left BT. (BB, BT Sport and Talk contract ended) During the termination process we had confirmation that our email would be downgraded from Premium blah blah. I’ve just logged into MyBT and checked status of email. This now says (bold red) that our email account will be deleted if we don’t upgrade to Premium by specific date. (A weeks time)

Have BT changed the rules on maintaining email account, albeit basic, in last few weeks?

Thanks

Re: Availability of free btinternet.com “basic email”.

licquorice — Fri, 29 Oct 2021 19:52:18 GMT

I completely lose track of BT's rules on email. I believe you have to move to Premium mail initially and then revert to basic mail after 1 month of Premium. It's probably changed again in the time it has taken me to type this response!!!

Re: Availability of free btinternet.com “basic email”.

imjolly — Fri, 29 Oct 2021 20:03:14 GMT

@licquorice

I thought last thing was that you were automatically put on basic mail when you left unless you opted to pay for premium mail. Again like you it is difficult to keep track

Re: Availability of free btinternet.com “basic email”.

Longshanks — Fri, 29 Oct 2021 20:06:07 GMT

Many thanks both. Reading the message in My BT, it appears that it’s Hobson’s Choice now?

Re: Availability of free btinternet.com “basic email”.

gg30340 — Fri, 29 Oct 2021 20:12:05 GMT

See this thread and "clarification" from the moderators.

Best way forward now no longer on Broadband - BT Community

See link

BT Email products | Types of BT Emails | BT Help

Re: Availability of free btinternet.com “basic email”.

Longshanks — Fri, 29 Oct 2021 21:02:38 GMT

Thanks. I think I’ve distilled all those exchanges. (Liked the one “reeks of revenge”..😀) I get the point about having to elect to keep the basic email, but I’m still struggling.

When I log into My BT, it says email access will stop on 6 Nov (guess 60 days after BB ended on 7 Sept), and only gives me the option to upgrade to Premium email. (Hence Hobson’s ref in previous post) Also says everything will be deleted on 13 Nov should I decide not to upgrade. If I chose manage email/options, it simply advises that “because my BT account was cancelled, my email will be downgraded from 7 Sept”. (Also shows “due to be downgraded in bold)

Try as I may, I can’t see how/where to select the basic email option.

Thanks again.

Re: Availability of free btinternet.com “basic email”.

Longshanks — Sat, 30 Oct 2021 23:20:24 GMT

Ok. Thanks. There is no earthly way the Bangalore scripts will cope with this query, so will have to accept the inevitable deletion next week.

Re: Availability of free btinternet.com “basic email”.

NeilO — Tue, 02 Nov 2021 09:00:51 GMT

Hi @Longshanks When you leave BT Broadband any associated emails are downgraded to basic mail after 60 days. They should not be automatically deleted. I'll be happy to get this looked into and will send you a private message so you can get in touch with the moderation team.

By the way, all calls are now answered in the UK and Ireland.

Thanks

Neil

Re: Availability of free btinternet.com “basic email”.

Longshanks — Tue, 02 Nov 2021 10:18:36 GMT

Hi Neil

I’ve responded to your pm with info provided. I’m happy for downgrade to basic email to take place, but forum advice is that you have to request this before expiry date. My query is that there is nowhere I can find in My BT to achieve this. (Using web)

Thanks

Re: Availability of free btinternet.com “basic email”.

Longshanks — Tue, 02 Nov 2021 16:56:48 GMT

Even more surreal now. Just had an email saying thank you for choosing Premium Email at £7.50pm 😡

Can someone look into this urgently please.

Re: Availability of free btinternet.com “basic email”.

DanielS — Tue, 02 Nov 2021 17:25:47 GMT

Hey @Longshanks,

I'm currently working on this for you at the moment. You are going to get emails saying you are moving to Premium Mail and you should get another email saying that you are moving to Basic Mail. I'm sorry for any confusion here. I'm making sure that you won't be charged for this. As your BT account had already completely closed, I had to create an account with Premium Mail before I can downgrade that to Basic Mail. I've already made sure that the email won't be ceasing for you.

Thanks

DanielS

Re: Availability of free btinternet.com “basic email”.

Longshanks — Tue, 02 Nov 2021 17:29:04 GMT

Thanks. I really appreciate you’re efforts. (Had a feeling this was why the email was generated) Surely you don’t have to go through this palaver for everyone in these circumstances?

Re: Availability of free btinternet.com “basic email”.

DanielS — Tue, 02 Nov 2021 17:33:58 GMT

Hi @Longshanks,

You will have a voicemail from me that you can ignore now as you've seen my post already 🙂

It doesn't happen the whole time as it can automatically downgrade it to Basic Mail. When your service was being deleted, the email service was on the cease order which is why there was no option for Basic Mail at that time. I'll make sure to get this all sorted for you though. I'll place the order to change you to Basic Mail at the weekend and I've already made sure that there are no charges here.

Thanks

DanielS

Re: Availability of free btinternet.com “basic email”.

Longshanks — Tue, 02 Nov 2021 17:36:27 GMT

Thanks again.

Re: Availability of free btinternet.com “basic email”.

Longshanks — Tue, 02 Nov 2021 18:42:44 GMT

Quick observation. With the fairly recent deluge of scam emails, this is probably the v worst time for BT to be trumpeting their Premium email service.

Had another barrage of them today, yet all of my other free email accounts. (Outlook, Gmail) are hunky dory.

Thanks

Re: Availability of free btinternet.com “basic email”.

gg30340 — Tue, 02 Nov 2021 18:52:59 GMT

@Longshanks wrote:

Hi

Quick observation. With the fairly recent deluge of scam emails, this is probably the v worst time for BT to be trumpeting their Premium email service.

Just for info. There is absolutely no difference between the BTMail Standard and the BTMail Premium except for the price. BTMail is free to BT Broadband users and BT Premium email cost £7.50 per month. Exactly the same email service.

The only BT email service that is different is the BTMail Basic service. It can only be used on webmail, not with an email client/app such as you would use on a mobile device and it includes adverts other than just BT adverts and it can not be forwarded to another email address.

Re: Availability of free btinternet.com “basic email”.

Longshanks — Tue, 02 Nov 2021 19:08:04 GMT

Thanks I get that. It’s just when you leave, it’s described as Premium to get folk to cough up.

Re: Availability of free btinternet.com “basic email”.

gg30340 — Tue, 02 Nov 2021 19:31:04 GMT

The paid for BT Premium email service has been available for many many years. The name was/ is used to distinguish it from the email service provided as part of the BT Broadband package and when introduced it was to allow people who left BT to keep their email address rather than loosing it which was the norm for many ISPs.

BT even state that there is no difference from the "standard" email service.

"The Premium email product gives you exactly the same functionality as the Standard email product you get with broadband from BT, but you have to pay for it. It costs £7.50 a month by direct debit and you can create up to 10 extra email addresses for family and friends".

What is Premium email and how do I get it? | BT Help

so I would not say that BT are "trumpeting their Premium email service" or "it’s described as Premium to get folk to cough up" but I can understand how some may have that perception.

Re: Availability of free btinternet.com “basic email”.

Longshanks — Tue, 02 Nov 2021 19:51:46 GMT

You’re doing a grand job articulating the corporate position.

Re: Availability of free btinternet.com “basic email”.

gg30340 — Tue, 02 Nov 2021 20:01:10 GMT

@Longshanks wrote:

You’re doing a grand job articulating the corporate position.

I couldn't care less about the corporate position but I do care when people misrepresent things.