This topic

BT Mail Spam Rules

morrig47 — Mon, 01 Nov 2021 09:38:43 GMT

I apologise for raising this old issue yet again, but I wonder if things have changed recently with new suggestions. I was migrated from BT Yahoo some time ago and had no problems with spam until a couple of weeks ago, so I am sure this has nothing to do with the migration. I am being inundated with Spam Mail supposedly from McAfee (and many variations of the spelling) with a consistent CC of REVSHOPING. The general content of the content of the email is that my subscription is about to run out. I do not use McAfee so it is clearly Spam. The sender uses gibberish number/ lettering.gmail.com. so I cannot block the domain as it is gmail. I have setup Spam Rules in BT Mail including putting any email with McAfee in the content or any CC including REVSHOING straight into the Spam box. I use Apple Mail as my client and I have setup similar rules in that application as well. Despite all this nothing goes into the Spam Box (unless I manually put it there), everything comes into the Inbox. Clearly the Spam Box is not"learning" as it should to send content I have identified as spam to go into the Spam Box.

I would welcome any suggestion as to what I could do. Many thanks

Re: BT Mail Spam Rules

landie57 — Mon, 01 Nov 2021 12:17:22 GMT

We are all suffering the same problem, see other similar topics.

I mark each one as spam and block sender on BT webmail.

Re: BT Mail Spam Rules

morrig47 — Mon, 01 Nov 2021 13:41:02 GMT

Whilst I do appreciate this is a very common issue I remain "puzzled" as to why these filters do not seem to work very effectively

Re: BT Mail Spam Rules

CharlesFosterKane — Mon, 01 Nov 2021 16:49:21 GMT

Hi Morrig

Yes me too. I dont have a solution I am afraid - I was searching for one when I saw your post. BT filters dont seem to work and it is very poor that BT dont detect these as spam and block them anyway.

Thanks for posting 🙂

Re: BT Mail Spam Rules

NeilO — Tue, 02 Nov 2021 09:51:32 GMT

Hi Everyone,

I'm really sorry to see you're getting an increase in Spam emails purporting to be from McAfee. I read an article recently and the increase has been seen on a global scale and I would recommend you continue to mark these as spam and block the senders.

I've raised your concerns with our email team, they would like to raise this with our spam providers and have asked for a few examples to help with their investigations so I'll send you all a private message so you can get in touch.

Thanks

Neil

Re: BT Mail Spam Rules

CharlesFosterKane — Tue, 02 Nov 2021 13:08:41 GMT

Thanks Neil - Thanks helpful. I just forwarded about 8 from today and yesterday. I get about 4 of the same Macafee ones daily.

Re: BT Mail Spam Rules

morrig47 — Tue, 02 Nov 2021 13:29:35 GMT

Hi Neil. Much appreciate your help on this. Nice to know it's "global" I guess!! Happy to send examples if you want to DM me. Gareth

Re: BT Mail Spam Rules

PaddyB — Tue, 02 Nov 2021 14:26:19 GMT

Hi @CharlesFosterKane and @morrig47,

Thank you for forwarding those on. That will help with the investigation.

Thanks,

Paddy

Re: BT Mail Spam Rules

NeilO — Wed, 03 Nov 2021 15:32:06 GMT

Hi Everyone,

Many thanks for sending in your details and for forwarding the Phishing emails. These examples have really helped and our email team have made improvements to help our spam detection rules to try to stop them from getting through. Can you let me know if you've seen a decrease in these emails?

Thanks

Neil

Re: BT Mail Spam Rules

CharlesFosterKane — Wed, 03 Nov 2021 18:38:21 GMT

I had 2 that came through this pm that I forwarded on and will see if more arrive tomorrow. Thanks for following this up 🙂

Re: BT Mail Spam Rules

CharlesFosterKane — Thu, 04 Nov 2021 13:02:50 GMT

Hi Neil

Unfortunately 3 spam messages of the same type still came through this morning. I forwarded them on to investigations.

Best reagrds

David

Re: BT Mail Spam Rules

NeilO — Thu, 04 Nov 2021 13:33:54 GMT

Hi, @CharlesFosterKane Sorry about that, I'll update the case I have with our email team. I can't see a private message reply from you, did you send over your BT account and email details the other day?

Thanks

Neil

Re: BT Mail Spam Rules

CharlesFosterKane — Thu, 04 Nov 2021 14:21:47 GMT

Hi Neil

All account details sent now via private message reply - Thanks

Re: BT Mail Spam Rules

andrew-bryce — Mon, 08 Nov 2021 17:58:32 GMT

got the same problem ... way too much very obvious spam coming through. I'm getting multiple spam each day and getting really tedious blocking / ignoring each one. Its really obvious spam... don't know why the filters can't identify it. I've disabled image download, never clicked to unsubscribe yet it still arrives. I get 0 spam come through at work (not BT provided) , yet BT personal account is riddled with it.

Sorry, but this is not what I'm expecting from BT at the prices being charged for 'premium' broadband services. Fix would sincerely be appreciated.

Re: BT Mail Spam Rules

licquorice — Mon, 08 Nov 2021 18:06:23 GMT

Its of absolutely no consolation to you I'm sure, but I get no spam at all on my BTinternet mail address that I have had for over 25 years.

Re: BT Mail Spam Rules

morrig47 — Mon, 08 Nov 2021 18:11:17 GMT

Sorry, but this made me laugh out loud. No spam for 25 years. Brilliant. Please take over my account!!!

Re: BT Mail Spam Rules

licquorice — Mon, 08 Nov 2021 18:16:17 GMT

Interestingly, I have been getting quite a bit of spam on a hotmail account though.

Re: BT Mail Spam Rules

morrig47 — Tue, 09 Nov 2021 10:43:05 GMT

Looking back on this thread I find it interesting that some of us get the spam mail whilst others don't. Yet we seem to be applying the same filters I would guess. Searching on this site I came across a post from Keith Beddoe which said:

"If you do not subscribe to any mailing lists, then there is a solution which used to work on BT Yahoo, and should work with BT Mail. It relies on the fact that spam mail is not actually addressed to you, but your e-mail address simply appears on a large BCC list.

The instuctions are on this page.

http://forumhelp.dyndns.info/email/spam.html

You can also add exceptions for any mailing lists.

You could also direct the filter to point to a different folder."

Unfortunately this link does not seem to work any more. Does Keith or anyone else know if this approach is available somewhere else via an updated link?

Apologies to Keith for putting him on the spot somewhat!

Re: BT Mail Spam Rules

bevlar — Fri, 12 Nov 2021 10:38:57 GMT

Sorry I don't have an answer but I'm getting about 5 a day despite blocking sender and domain!! Its extremely frustrating. They're from revshoping@googlegroups.com

Re: BT Mail Spam Rules

andydenyer — Fri, 12 Nov 2021 18:57:33 GMT

As I have just posted in another similar thread, I am getting more than that on a daily basis now. The latest batch are now coming from the following address format:

*@*.onmicrosoft.com

Unfortunately, because there is a random string of characters after the @ symbol, blocking the domain doesn't help as it's different every time. So I've had to set up yet another new filter to block anything coming from email addresses ending onmicrosoft.com.

I appreciate that this is not an easy problem to solve, but it is becoming increasingly tiresome having to set up my own filters as BT's are just not up to the job at the moment.

Interestingly, if I forget to check my webmail before opening my email client (Outlook), more often than not, these ones that are getting though BT's spam filters ARE being recognised by Outlook and getting diverted to the spam folder in the email client.

So perhaps BT needs to get some advice from Microsoft as whatever rules they are applying within Outlook are currently more effective than BT's own ones.