This topic

Spam in my inbox

Atlbb — Wed, 03 Nov 2021 13:18:03 GMT

I am getting loads of emails in my inbox (about my virus protection expiring) from email addresses such as "XXXXXXX@gmail.com" even though they are supposed to be from Norton or Mcafee. The email addresses keep changing on every email I get so even though I block the sender and report as spam, it makes no difference as they just change the sender email address. The email addresses are always just a long string of letters followed by gmail. I'm getting at least 6 of these a day and have been for the last week. How can I stop them please as I've received another one today and this time it is supposedly from Tesco? Thanks

Re: Spam in my inbox

gg30340 — Wed, 03 Nov 2021 13:01:56 GMT

If you search the forum you will see that there are a few other posts about it and BT are trying to resolve the issue.

Re: Spam in my inbox

Atlbb — Wed, 03 Nov 2021 13:08:28 GMT

Thank you. I didn't look properly for other posts as I was so fed up with an ever increasing number each day.

Re: Spam in my inbox

Roy_H — Sat, 27 Nov 2021 08:56:03 GMT

Well here's a funny thing: It seemed to have slowed right down in the last couple of days without me actually doing anything, so maybe BT are doing something about it? Anyway l changed my BT mail password yesterday and this morning there is 0 junk mail. Before it got to the stage l was getting a dozen or so in 1 day!

Re: Spam in my inbox

Atlbb — Sat, 27 Nov 2021 09:57:57 GMT

Thanks for the advice, I've change my password so I'll see if that helps. In my settings I've also set up rules to discard emails if they contain certain characters or words in the subject and this has definitely helped too although they do change and I have to set up new rules - its a constant battle! Thanks again.

Re: Spam in my inbox

licquorice — Sat, 27 Nov 2021 10:26:45 GMT

Changing your password will have absolutely zero effect on receiving spam, it is pure coincidence.

Re: Spam in my inbox

Roy_H — Sat, 27 Nov 2021 12:02:34 GMT

Yes l know but l have heard it's a good idea to keep changing it. My brother in law got his account hacked ( He probably hadn't changed it for years!)😜

Re: Spam in my inbox

gg30340 — Sat, 27 Nov 2021 13:12:08 GMT

@Roy_H wrote:
Yes l know but l have heard it's a good idea to keep changing it. My brother in law got his account hacked ( He probably hadn't changed it for years!)😜

Yes it is a good idea to change your password every so often if you have a weak password or use the same one over multiple accounts but I don't really see the relevance of posting about it on this thread with the comment "I've change my password so I'll see if that helps" if you already know, as has been stated that changing it will have absolutely no effect on the amount of spam you receive.

Re: Spam in my inbox

Atlbb — Sat, 27 Nov 2021 13:22:13 GMT

I didn't already know as the post about changing the password having no benefit was sent after mine saying I would change it. Thanks for your contribution though.

Re: Spam in my inbox

Roy_H — Sun, 28 Nov 2021 21:26:34 GMT

@gg30340 "I've change my password so I'll see if that helps" I didn't say that, someone else did.😋

Re: Spam in my inbox

casmal — Tue, 01 Feb 2022 11:59:37 GMT

Apologies, I've come to this rather late, as I've got to the end of my tether. I have had exactly the same problem for over a year now. I first raised it with BT last March and on numerous occasions since. They do decrease for a bit after each complaint, but then surge again. The Executive Customer Resolutions Team, are the top tier, but they are useless. One person gave me her email and told me she would deal with it and to send the emails to her. After about two months of this she stopped replying. I have now got back to this Team, but have been told there is nothing they can do. The technical team that actually works on the spam filter itself is apparently offshore. They are "non-customer facing" and an "offline" team, meaning that even the aforementioned executive team can't 'phone them. All they can do is refer problems. They have no way of following them up!

One odd thing that has developed recently. I use the mail app on my iPad and when I went to the webmail to block the one spam email that had come into my inbox in the app this morning, I discovered that in my inbox on the webmail there were six spams!!! Three (allegedly) from McAfee and three allegedly from Martin Lewis, all had the same email address and all arrived within twenty minutes of one another.

Not only that, but the one that came into the inbox on the app was a "Martin Lewis" one, but had the time of one of the webmail McAfee ones! BT is in a real mess, in total denial and totally no way of getting it sorted. Their attitude is appalling.

If anyone reading this can explain the anomaly, I would be very grateful.