Sorry, this email does not exist anymore.

Adelebolto1 — Wed, 10 Nov 2021 20:18:06 GMT

Hello,

I have recently lost my phone and I am unable to setup my iCloud on a new device because I cannot get onto BT email.

When I try to login it says

“Sorry, this email does not exist anymore.”

I need the email to access my iCloud, can anyone help with this?

Thanks

Re: Sorry, this email does not exist anymore.

JohnC2 — Fri, 12 Nov 2021 16:34:36 GMT

Hi @Adelebolto1, welcome to the forum, and thanks for your post.

If the email address has been deleted then have a look at Understanding Email Errors and How Do I Get My Account Back and follow the advice.

cheers

John