This topic

550 spam, or phishing or malware

RaymondHendry — Wed, 17 Nov 2021 07:45:40 GMT

550 spam, or phishing or malware

from looking at other posts this issue is ongoing, as i am finding, and there is no update provided

can someone please advise what the outlook fix is here

thanks

Re: 550 spam, or phishing or malware

JohnC2 — Wed, 17 Nov 2021 09:59:29 GMT

Hi @RaymondHendry, welcome to the forum, and sorry you are getting this error when trying to send emails.

If you try to send the email from webmail does it send ok or do you get the same error?

cheers

John

Re: 550 spam, or phishing or malware

RaymondHendry — Wed, 17 Nov 2021 14:21:12 GMT

Hi John,

I haven't tried webmail.

Is it owa/mail.bt.com?

Thanks

Re: 550 spam, or phishing or malware

licquorice — Wed, 17 Nov 2021 14:16:22 GMT

and people wonder why they get inundated with spam.

Please delete your email address, this is a public forum viewable worldwide.

Re: 550 spam, or phishing or malware

JohnC2 — Wed, 17 Nov 2021 14:22:36 GMT

Hi @RaymondHendry, please try using webmail at https://www.bt.com/email and let me know how you get on.

cheers

John

Re: 550 spam, or phishing or malware

RaymondHendry — Wed, 17 Nov 2021 16:01:06 GMT

Hi John

Webmail didn't work. I'm assuming that there has been an Outlook update and our servers haven't been updated?

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (613943C60A43EB4F) [Err code: 553]Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (613943C60A43EB4F) [Err code: 553]

Re: 550 spam, or phishing or malware

RobbieMac — Wed, 17 Nov 2021 16:46:03 GMT

@RaymondHendry wrote:

Hi John

Webmail didn't work. I'm assuming that there has been an Outlook update and our servers haven't been updated?

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (613943C60A43EB4F) [Err code: 553]Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (613943C60A43EB4F) [Err code: 553]

Hi @RaymondHendry

Thanks for posting back.

I am sorry you're seeing that error code when trying to send emails. Are you using a VPN by any chance? If you are, can you disconnect from the VPN and try sending the email(s) again please?

Let me know how you get on.

Thanks,

Robbie

Re: 550 spam, or phishing or malware

RaymondHendry — Wed, 17 Nov 2021 18:10:21 GMT

No. I am not using a VPN. The issue has only occurred in the past 7 days. Prior to then, I was able to email the contacts without any issues. I have spoken with the company and they are unaware of any issues at their end.

Thanks

Re: 550 spam, or phishing or malware

RobbieMac — Wed, 17 Nov 2021 19:29:35 GMT

Thanks for confirming that @RaymondHendry

Sorry for the recent problems sending emails from your mailbox. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: 550 spam, or phishing or malware

JohnC2 — Mon, 29 Nov 2021 19:59:20 GMT

Hi @RaymondHendry, thanks for your PM and, good news that your email account is now working again as it should.

cheers

John

Re: 550 spam, or phishing or malware

HarryTheB — Fri, 03 Dec 2021 13:30:05 GMT

Can't believe this has now just started happening to me. Has anone found a solution to this yet?

Re: 550 spam, or phishing or malware

NeilO — Fri, 03 Dec 2021 14:10:15 GMT

@HarryTheB welcome to the community and thanks for posting, I'm sorry to see you're getting an 550 error when sending emails. Does this happen if you try to send an email using webmail?

Thanks

Neil

Re: 550 spam, or phishing or malware

HarryTheB — Fri, 03 Dec 2021 14:11:29 GMT

Webmail is fine NeilO.

Re: 550 spam, or phishing or malware

NeilO — Fri, 03 Dec 2021 14:21:10 GMT

@HarryTheB We can ask our email team to take a look. I'll send you a private message so you can send your details over.

Thanks

Neil

Re: 550 spam, or phishing or malware

HarryTheB — Fri, 03 Dec 2021 15:43:37 GMT

Thanks Neil.

Re: 550 spam, or phishing or malware

HarryTheB — Mon, 06 Dec 2021 10:25:57 GMT

Hi @NeilO, sorry to nag but you were going to send me a pm. Thanks

Re: 550 spam, or phishing or malware

NeilO — Mon, 06 Dec 2021 10:35:50 GMT

@HarryTheB I'm so sorry, you should have it now.

Thanks

Neil

Re: 550 spam, or phishing or malware

DanielS — Tue, 07 Dec 2021 10:46:50 GMT

Hi @HarryTheB,

Thanks for taking the time to speak with me this morning.

As soon as I get word back from our developers, I'll be back in touch. If I don't hear back later today, I'll chase it with them in the morning and give you a call to let you know what's happening.

Thanks,
DanielS