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Two step authentication on 2nd email address

Ian1878 — Thu, 18 Nov 2021 14:42:20 GMT

Hi, I have three email addresses within my account for use of myself, my wife and son respectively. When my son tries to access email, two factor authentication kicks in but the passcode is sent to my mobile, not his. I cant see where to change the setup so that authorisation goes to the user of the mail instead of me. Any advice please?

Re: Two step authentication on 2nd email address

licquorice — Thu, 18 Nov 2021 14:56:03 GMT

You will need to 'gift' the email address to him and he will need his own BTID to accept it and manage it.

https://www.bt.com/help/email/manage-email-account/account-set-up/how-do-i-create-and-activate-a-new-bt-email-address-

Re: Two step authentication on 2nd email address

Ian1878 — Thu, 18 Nov 2021 15:49:56 GMT

Thanks. I'll try this

Re: Two step authentication on 2nd email address

NeilO — Thu, 18 Nov 2021 16:26:04 GMT

@Ian1878 post back and let us know how you get on.

Thanks

Neil