https://community.bt.com/t5/Archive-Staging/BT-App-Samsung-phone/m-p/2195690#M1257982 <P>the BT App is showing 23 messages (Unread) but there are none, How do I clear this?</P> Fri, 19 Nov 2021 09:51:29 GMT rowandmar 2021-11-19T09:51:29Z https://community.bt.com/t5/Archive-Staging/BT-App-Samsung-phone/m-p/2195690#M1257982 <P>the BT App is showing 23 messages (Unread) but there are none, How do I clear this?</P> Fri, 19 Nov 2021 09:51:29 GMT https://community.bt.com/t5/Archive-Staging/BT-App-Samsung-phone/m-p/2195690#M1257982 rowandmar 2021-11-19T09:51:29Z https://community.bt.com/t5/Archive-Staging/BT-App-Samsung-phone/m-p/2195699#M1257983 <BLOCKQUOTE><HR /><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/296413">@rowandmar</a> wrote:<BR /> <P>the BT App is showing 23 messages (Unread) but there are none, How do I clear this?</P> <HR /></BLOCKQUOTE> <P>By deleting the useless BTMail app and installing a decent email app such as BlueMail or Aquamail.</P> Fri, 19 Nov 2021 10:21:18 GMT https://community.bt.com/t5/Archive-Staging/BT-App-Samsung-phone/m-p/2195699#M1257983 gg30340 2021-11-19T10:21:18Z https://community.bt.com/t5/Archive-Staging/BT-App-Samsung-phone/m-p/2195703#M1257984 <P>Hi,&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/296413">@rowandmar</a>&nbsp;I'm sorry your email is showing unread emails, I presume they are also showing unread if you log in to webmail at <A href="http://www.bt.com/email" target="_blank">www.bt.com/email</A>&nbsp;?</P> <P>I can help you with this as I've seen the same issue before, a fault will need to be raised to our email team so I'll send you a private message in a moment so you can send over your details.&nbsp;</P> <P>Thanks</P> <P>Neil</P> Fri, 19 Nov 2021 10:49:48 GMT https://community.bt.com/t5/Archive-Staging/BT-App-Samsung-phone/m-p/2195703#M1257984 NeilO 2021-11-19T10:49:48Z