This topic

Re: Blocking a spam Domain

baysieboy — Fri, 19 Nov 2021 09:38:02 GMT

My gmail emails were also not getting through to my btinternet account. Yesterday I spoke to a BT advisor who, although sorting it out, did not once mention this is a common fault. When I looked into the list of block senders I found gmail.com was blocked. Removing it from the list solved the problem. I was advised NOT to block sender or domain in attempting to block spam, simply to click spam. Strangely, my G mail linked bt.account doesn't not suffer from spam. Come on BT sort out your own shortcomings.

Re: Blocking a spam Domain

gg30340 — Fri, 19 Nov 2021 10:17:38 GMT

If you block a domain it will block everything from that domain and that includes the gmail domain,

If you check the headers of the spam emails you were receiving you will probably find that they have been using a gamail domain account and spoofed it to appear to have come from a different domain so as to get around people blocking the domain.

If you are going to try and block either the sender or the domain you must fist establish what is the correct name for the sender and or the correct domain.

Re: Blocking a spam Domain

baysieboy — Sat, 20 Nov 2021 10:05:48 GMT

Thanks for that. Can you also tell me how to remove the "Rules change Banner" which pops up every time I open BTmail now?

Re: Blocking a spam Domain

gg30340 — Sat, 20 Nov 2021 13:27:33 GMT

I have no idea what banner you are referring to. Can you post a screen shot of it.

Re: Blocking a spam Domain

baysieboy — Sat, 20 Nov 2021 16:13:33 GMT

Now, every time I open BT mail I have this banner above my Inbox on a yellow background:

Quote

The Rules for your incoming email messages were changed on Fri Nov 19 2021 09:46:06. To change these go to Settings>Mail>Rules or for help visit https://www.bt.com/secure.

Unquote

I cannot find a way to stop this appearing.

Re: Blocking a spam Domain

licquorice — Sat, 20 Nov 2021 16:46:30 GMT

I don't use webmail, but I tested a rule a few days ago and kept getting the same thing. Had a look just now and it has disappeared, don't know how long it took to go though.

Re: Blocking a spam Domain

gg30340 — Sat, 20 Nov 2021 17:16:41 GMT

I seem to recall that there was going to be a change so that when you set up a rule you would get notification that a new rule had been set up.

This was to alert the account holder that a rule had been set up per chance the account had been compromised and a hacker had set up a rule such as to forward emails to another email address.

Re: Blocking a spam Domain

gg30340 — Sat, 20 Nov 2021 17:25:42 GMT

Further to my last post. It is an update to notify the account holder that a rule has been set up.

If auto-forward is switched on, BT will display a banner on webmail. User can dismiss the banner by clicking the cross, if they don't dismiss the banner then it will automatically disappear after 5 minutes.

When you next login the banner will re-appear so any hackers can’t just dismiss the banner. BT will continue to display it for a few days after the auto-forward is switched on.

A similar banner will also be displayed if a new rule or auto-reply is set up.

Re: Blocking a spam Domain

baysieboy — Sat, 20 Nov 2021 21:13:53 GMT

Thanks all. Just wish BT could be clearer in their actions. Hopefully the banner will disappear soon and BT finally devise a decent spam filter. If Gmail can do it why not BT!?