This topic

Email

Red_Dogs — Sun, 21 Nov 2021 09:31:49 GMT

I am not currently with BT internet but I have always kept my bt.com email address which I've been using with no problem until today. When I tried to read my emails this afernoon I received the error message whcih you can see in the attached photo.

I am definitely connected to the internet, every other website is working fine, so I don't understand why this website is telling me that I'm not connected to the internet when I am. I wonder if anybody could give me any advice about what could be causing this ?

Re: Email

gg30340 — Sat, 20 Nov 2021 15:13:42 GMT

This is a public forum. You should block out your email address before you are inundated with spam.

If you are not a BT Broadband customer or paying for your email account through a BT Premium email account your BTMail account will be downgraded to a BTMail basic account.

See link

BT Email products | Types of BT Emails | BT Help

As regards your not connected issue have you tried clearing the cookies and history from your browser.

Re: Email

Red_Dogs — Sat, 20 Nov 2021 22:12:31 GMT

Oh damn, I was looking at the page on my phone, which is small, and I hadn't noticed that my email address was on there, now I can't find a way of removing it. I've managed to sort out the original problem though, but now it seems that I've got another one 😕

Re: Email

Keith_Beddoe — Sat, 20 Nov 2021 22:17:31 GMT

@Red_Dogs

Just delete the whole image from your forum gallery, and it will just show a missing image symbol on your post.

Re: Email

Red_Dogs — Sat, 20 Nov 2021 22:35:29 GMT

I don't know how to do that. 🤔

Re: Email

gg30340 — Sat, 20 Nov 2021 22:47:02 GMT

Click on your avatar/name at the top of this page then go to "My Profile" then scroll down and you will see your images. Click on "View All". Hover over the image you want to delete and you'll see a cross at the right hand side of the image. Click on it and it will delete the image.

Re: Email

Red_Dogs — Sat, 20 Nov 2021 22:54:30 GMT

That seems to have worked. Thank you 😃

Re: Email

RobbieMac — Sun, 21 Nov 2021 09:36:17 GMT

Good morning guys,

I hope you are all having a good weekend 🙂

@Red_Dogs I removed the blank picture from your original post there. Just to tidy the thread up more than anything. I am glad that you got things sorted out.

If you need help in future there is a lot of useful content on our help pages

Feel free to post back here too if needs be as there is always someone around!

All the best,

Robbie