https://community.bt.com/t5/Archive-Staging/Email-bouncing-back/m-p/2196043#M1258023 <P>A company is trying to send email to my "@btinternet.com" address but it keeps bouncing back. However, if I send them an email, same address, I get an auto-reply into my Spam. Why does this happen and how do I correct it? The company says the problem is at my end!</P> Sun, 21 Nov 2021 13:53:30 GMT Rabc37 2021-11-21T13:53:30Z https://community.bt.com/t5/Archive-Staging/Email-bouncing-back/m-p/2196043#M1258023 <P>A company is trying to send email to my "@btinternet.com" address but it keeps bouncing back. However, if I send them an email, same address, I get an auto-reply into my Spam. Why does this happen and how do I correct it? The company says the problem is at my end!</P> Sun, 21 Nov 2021 13:53:30 GMT https://community.bt.com/t5/Archive-Staging/Email-bouncing-back/m-p/2196043#M1258023 Rabc37 2021-11-21T13:53:30Z https://community.bt.com/t5/Archive-Staging/Email-bouncing-back/m-p/2196045#M1258024 <P>Have you tried adding the email address to your safe senders/allowed list? As this may override some of the checks done. Also I'm assuming the companies email domain has a SPF, DKIM and DMARC policy and that they are passing? You can check the email headers of the auto response to see. You can use&nbsp;<A href="https://mxtoolbox.com/emailhealth/" target="_blank" rel="noopener">https://mxtoolbox.com/emailhealth/</A> to help with this too.</P> Sun, 21 Nov 2021 14:22:11 GMT https://community.bt.com/t5/Archive-Staging/Email-bouncing-back/m-p/2196045#M1258024 jac_95 2021-11-21T14:22:11Z https://community.bt.com/t5/Archive-Staging/Email-bouncing-back/m-p/2196138#M1258025 Thank you for your response. The address is in my email list. I have tried the mxtoolbox link and it has come up that it has failed the SPF. I will email the sender with that result and hope for the best! Sun, 21 Nov 2021 23:41:48 GMT https://community.bt.com/t5/Archive-Staging/Email-bouncing-back/m-p/2196138#M1258025 Rabc37 2021-11-21T23:41:48Z