Error 553

Julieeth25 — Mon, 22 Nov 2021 13:43:48 GMT

I've just started getting the Error 553 message. Nothing has changed on myside but suddenly this error appears and I have some pretty urgent stuff to attend to today.

I am not using a VPN.
On my phone, the emails appear to send - ie they do not sit in the outbox but they are not being received
One the webmail service, I get the error message.
It does not work whether I try to reply to a message or compose a new message or with or without attachments,

There is no way for me to lodge a complaint, speak to anyone, get any resolution. The timing could not be worse and it seems impossible to get any assistance from BT on this.

Thanks for any help available.

Re: Error 553

Julieeth25 — Mon, 22 Nov 2021 13:49:46 GMT

I should add that I have read through all of the other threads and tried to sort it out by calling BT. I do pay for Premium Mail and I am abroad at the moment. I've had no notification of any issues with my account and BT is happily taking my money!

Thanks

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Error 553

Re: Error 553