This topic

I can't access my own emails

Taffy078 — Wed, 24 Nov 2021 07:46:26 GMT

I've raised this question several times before and thought it had finally been resolved but it's happened again just now.

After the last lot of signing in problems, Customer Services sent me a PC50 letter with my new password in it. I've just tried to sign in only to find that their password had been rejected. Because of previous problems I have quite a few passwords but all of them has been rejected.

I used a link given to me by a Moderator but that's failed, with some confusion about webmail. It took me to the mailbox of one of the additional names I created, and not to mine.

All I want to do is to sign into my email Inbox and I'd appreciate your help in getting there. Thanks.

Re: I can't access my own emails

JohnC2 — Wed, 24 Nov 2021 08:43:16 GMT

Hi @Taffy078, sorry you are having trouble accessing your emails again. I've sent you a Private Message so you can get in touch with us and we'll be happy to help you with this.

cheers

John

Re: I can't access my own emails

gg30340 — Wed, 24 Nov 2021 08:53:03 GMT

Taffy078

Given all the problems that you have had with your BTMail email accounts perhaps you should consider setting up gmail email accounts and stop using BTMail.

It might be a pain having to let your contacts know but in the long run it may be worth it for you.

Re: I can't access my own emails

Taffy078 — Wed, 01 Dec 2021 15:45:17 GMT

Hi John. Is it you who's ringing my mobile? It's a new mobile and I'm having problems with it. When I answered it just now, it was a recorded message from BT but when my daughter answered it on the 30th November she was able to speak to the caller. I'm sat here with mt mobile if you'd like to phone me again. Fingers crossed.

Re: I can't access my own emails

Taffy078 — Wed, 01 Dec 2021 15:46:36 GMT

Thanks but no thanks, with respect. I'd prefer that BT sorts out this mess.

Re: I can't access my own emails

Taffy078 — Wed, 01 Dec 2021 15:47:38 GMT

How do I access your PM from here please?

How do I view PMs sent to me by a Moderator?

Taffy078 — Wed, 01 Dec 2021 15:51:57 GMT

A Moderator has sent me a PM. How do I find it to view it please?

Re: How to provide positive feedback on a BT customer service employee?

Taffy078 — Wed, 01 Dec 2021 15:53:52 GMT

sorry to be off-topic but I'm trying to find & view PMs you'v sent me.

Re: How do I view PMs sent to me by a Moderator?

Keith_Beddoe — Wed, 01 Dec 2021 15:55:20 GMT

@Taffy078 wrote:

A Moderator has sent me a PM. How do I find it to view it please?

https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

Re: I can't access my own emails

RobbieMac — Wed, 01 Dec 2021 16:31:48 GMT

@Taffy078 wrote:

How do I access your PM from here please?

Hi @Taffy078

Thanks for posting back!

It's @NeilO who is dealing with this for you. From what I understand, he has provided you with instructions on how to access your email in a private message. Click on the envelope on the top right hand corner of the Community page and you'll see the message he has sent you.

I'll ask him to call you as soon as possible.

Thanks,

Robbie

Re: How to provide positive feedback on a BT customer service employee?

RobbieMac — Wed, 01 Dec 2021 19:10:20 GMT

Hi @Taffy078

Thanks for your post.

I can see you've spoken to Neil since this post and he is on the case.

All the best,

Robbie

Re: How to provide positive feedback on a BT customer service employee?

NeilO — Wed, 08 Dec 2021 19:34:07 GMT

@Taffy078 It was a pleasure speaking with you again today, I was really glad that I was able to help you with your BT Email login problems.

Thanks

Neil