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Lost entire 'sent' history from email account - any way of getting it back?

MT34 — Thu, 02 Dec 2021 15:36:56 GMT

I have noticed today that all my sent history dated before the 29th November 21 has disappeared from my email account.

Why has this happened?

Is there a way of getting it back?

I generally use the web version to access bt email but had recently installed the app on my tablet.

I would really like to get the info back as its a number of years worth.

Thanks for any help.

Re: Lost entire 'sent' history from email account - any way of getting it back?

gg30340 — Thu, 02 Dec 2021 18:07:01 GMT

Is your tablet an Apple device by any chance?

Have you checked to see if the deleted sent items are in your deleted/trash folder, check both webmail and any delete/trash folder that may be on your tablet.

If the items are not in the deleted/trash folder it is very unlikely that you will be able to recover them.

Its a bit late know but in future you should create a folder in your "My Folders" section and move your sent email there at least once a week or which ever time scale suits you.

EDIT: see a couple of other threads about it:-

Sent emails disappearing. - BT Community

ALL emails deleted/disappeared from BT email SENT ... - BT Community

Re: Lost entire 'sent' history from email account - any way of getting it back?

MT34 — Thu, 02 Dec 2021 19:44:32 GMT

Thank you for the reply.

It's a Samsung Galaxy tablet.

I've had a look in the trash/deleted folders and the sent messages weren't there.

It's a good tip to move them to a created folder - I'll definitely start doing that. Thanks.

I also spoke to the bt email support team and although helpful in checking some things, they ended up with the same conclusion that I won't be able to get them back. The operator I spoke to said they would raise a complaint for me to highlight the issue.

Cheers,