Forgot password email link.

Jdon1000 — Sun, 05 Dec 2021 05:08:34 GMT

Hi.

I’ve been trying to reset my password for my account. But when I request to change it. The link isn’t getting sent to until hours after, which then it says the token has expired.

I’ve tried 10 times to reset the account and failed every time. Which resulted in me creating a new account.

can someone help me out here please.

Thanks.

Re: Forgot password email link.

RobbieMac — Sun, 05 Dec 2021 09:39:04 GMT

Hi @Jdon1000

Welcome to the BT Community and thanks for your post!

I am sorry for the problems you're having resetting your email password. Can you try and reset the password here >> Reset your email password << and let me know how you get on please?

Thanks,

Robbie

This topic

Forgot password email link.

Re: Forgot password email link.