This topic

unable to send emails

peterfox436 — Sun, 05 Dec 2021 13:19:58 GMT

Today I have been unable to send emails, all I get is the following

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (6139417C0CC11978) [Err code: 553]

Can anyone suggest what to do

I wait someones response

Re: unable to send emails

NeilO — Mon, 06 Dec 2021 08:50:13 GMT

Hi @peterfox436 welcome to the community and thanks for posting, I'm sorry to see you're having trouble sending emails. If you log in to webmail at www.bt.com/mail and try to send an email do you get the same error?

Thanks

Neil

Re: unable to send emails

peterfox436 — Mon, 06 Dec 2021 11:58:39 GMT

Hi Neil. Unfortunately still have the same problem when going through www.bt.com/mail

Peter

Re: unable to send emails

NeilO — Mon, 06 Dec 2021 12:33:22 GMT

Hi @peterfox436 Thanks for getting back to me, I'll send you a private message in a moment so you can get in touch with the moderators and we'll raise this with our email experts.

Thanks

Neil

Re: unable to send emails

CNEW — Mon, 06 Dec 2021 14:33:30 GMT

I have the same issue! For the last 2 days I've been unable to send any emails from Webmail. Earlier I removed a VPN programme I had, tested mail, it worked, but now it's not working again. I need to send a document this afternoon so please help!

Re: unable to send emails

NeilO — Mon, 06 Dec 2021 14:50:38 GMT

Hi, @CNEW I'm really sorry to see you're having problems sending emails, it sounds like your VPN is still causing problems. Have you ensured your VPN is switched off and tried rebooting your router to see if that helps?

If you enter your IP address on this site and perform a spam check is it listed?

Thanks

Neil

Re: unable to send emails

CNEW — Mon, 06 Dec 2021 15:07:46 GMT

Thanks Neil. I've just checked, and yes, I'm blacklisted!!!! What does that mean? What should I do?

I've completely removed the vpn from my laptop and rebooted.

Thanks and regards,

CNEW

Re: unable to send emails

NeilO — Mon, 06 Dec 2021 15:14:19 GMT

@CNEW It means your IP address has been previously used by spammers and is now on a block list.

Are you connecting to the internet using BT Broadband? Turning off the router for 15 mins can sometimes resolve this as you may be allocated a different IP address.

Thanks

Neil

Re: unable to send emails

CNEW — Mon, 06 Dec 2021 15:19:07 GMT

Thanks Neil but I'm in Portugal. Have been for months and never had that issue.

Re: unable to send emails

CNEW — Mon, 06 Dec 2021 15:29:32 GMT

And I've just rebooted my router, to no avail.

Re: unable to send emails

NeilO — Mon, 06 Dec 2021 15:41:07 GMT

@CNEW You might need to contact your provider and ask them to get your IP address removed from the blacklist. We can only request this for BT broadband connections.

Did you leave your router off for 15 mins, I know that with BT it can take that long to get a different IP address? It may be different with your Portuguese ISP

Thanks

Neil

Re: unable to send emails

CNEW — Mon, 06 Dec 2021 16:03:28 GMT

Neil,

I've now turned off my router for 15 minutes. Was I supposed to get a different IP after the reboot? It's the same IP as before.

Email still not working and I'm on deadline to send a file...

Thanks

Re: unable to send emails

NeilO — Mon, 06 Dec 2021 16:08:18 GMT

@CNEW If it was a BT broadband connection the IP addresses are dynamic and turning off the router for 15 mins would likely mean you'd get a different IP. If your ISP provides fixed addresses turning off the router may not help.

Have you tried logging into webmail and sending at www.bt.com/email ?

Thanks

Neil

Re: unable to send emails

CNEW — Mon, 06 Dec 2021 16:14:14 GMT

email.bt.com l is what I use. Is there another way?

Thanks

Re: unable to send emails

NeilO — Mon, 06 Dec 2021 16:21:41 GMT

@CNEW I appreciate you're on a deadline, can you try an alternative broadband connection or connect to a a 4g hotspot to see if you can send it?

You will need to raise the issue with your blocklisted IP address with your ISP.

Thanks

Neil

Re: unable to send emails

licquorice — Mon, 06 Dec 2021 16:35:47 GMT

@CNEW wrote:

Email still not working and I'm on deadline to send a file...

Then just create a Gmail address and send it.