This topic

BT email App

PatriciaGreasby — Sun, 05 Dec 2021 22:58:21 GMT

Referred by Dan from Trust Pilot

BT Email App will not accept my BTID password and following the ‘forgot password’ instructions it will only change the MyBT ID password which in turn the app will not accept - I’m going around in circles. There is no facility on the BT website to just get a new password specifically for my email address.

Re: BT email App

gg30340 — Sun, 05 Dec 2021 23:27:05 GMT

Why are you trying to change your BTMail app password?

Without giving the details is your BTID the same as your email address?

Is your MyBT log on details the same as your BTID/email address?

Do you have a different password for the email account and your MyBT?

How are you trying to change your email password?

If you can still log onto your email account via a web browser and not using the BTMail app, you can click on your username at the top right then go to "account info" and click on "Change my Password" or you can use the "Forgotten Your Login Details" link on the log on page or log onto your MyBT then go to "Your Products" then "Email, Manage" then locate the email account that you want to change the password and click on "See Options" then "Change Password"

Re: BT email App

PatriciaGreasby — Mon, 06 Dec 2021 12:16:42 GMT

When I first became a BT customer I seem to remember having a separate email password. On the Email help page it says ‘forgotten email password’ which I followed through but this actually changes the MyBT ID password - but the BTEmail app won’t accept it.

My BT ID user name is an iCloud email address.

I can access my BT emails via the BT web page but I’d like to get all my email addresses in one place if possible.

Re: BT email App

licquorice — Mon, 06 Dec 2021 12:50:03 GMT

If you can access your email via the website, it is just the password on the app itself you need to change, not via the website change password mechanism.

Alternatively, use proper mail app such as Blue Mail rather than the dire BT mail app

Re: BT email App

gg30340 — Mon, 06 Dec 2021 13:47:39 GMT

In case you are not sure how to change the password on the app, it is not by changing your email password via any of the routes I described above. What you are wanting to do is change the password within the email app, not your actual email password.

I don't use the BTMail app, there are far better free ones available, but I would imagine that you will need to enter into the settings on the app and look for where your username and password are stored. Once there enter the password that you used when accessing your email on a web browser.

Re: BT email App

PatriciaGreasby — Mon, 06 Dec 2021 14:57:42 GMT

Thanks everyone for your advice. I have tried other email apps and still come across the same problem but I’ll try Bluemail and see what happens.

Re: BT email App

PatriciaGreasby — Mon, 06 Dec 2021 16:02:26 GMT

Thank you for your advice and I have gone through the change email password procedure a few times and all it does is change my MyBT ID password.

I’m trying to set up an App in which all my emails can be together (iCloud/btinternet/gmail. I cannot find a password specific to the individual email address - again I follow ‘forgot password’ and again it only changes the ID password. When I enter this in any email app (BTemail/Blue Mail/Outlook) message appears :-

The IMAP server “mail.btinternet.com” doesn’t support Password authentication. Please check your account settings and try again.

I was able to add two BT email addresses to the default app on my iPad a year ago but one address will no longer send or receive mail - so I have to use Webmail. I’m just trying to get them all in one place and failing miserably.

Re: BT email App

licquorice — Mon, 06 Dec 2021 17:19:41 GMT

Don't follow the forgotten email password route.

Once you have changed your password you can then try creating the account with the new password in the mail app of your choice.

Do not tick any boxes for secure password authentication, the correct settings are here but most apps will automatically populate the correct settings once you have entered your email address and password.

Re: BT email App

PatriciaGreasby — Mon, 06 Dec 2021 21:39:52 GMT

Right - I’m sorry but I’ve followed your instructions - opened email web page - clicked on user name at top right - account info - change password - it asks for existing password or forgot password - forgot password leads to ID password and again this changes the BTID password NOT the password for email.

I’m not an expert tech person but not a rank beginner either. I feel I’ve failed you. Sorry.

Re: BT email App

licquorice — Mon, 06 Dec 2021 22:02:08 GMT

Don't click 'Forgotten password' just enter your current password and then new password.

Re: BT email App

PatriciaGreasby — Mon, 06 Dec 2021 22:45:34 GMT

If I knew my current password I wouldn’t be in this predicament.

Re: BT email App

gg30340 — Tue, 07 Dec 2021 00:37:22 GMT

You must have the current password otherwise you could not have logged onto your email account and got to the part where you changing your password and being asked for the current password.

Re: BT email App

licquorice — Tue, 07 Dec 2021 08:53:45 GMT

Exactly.

If you don't know it because your browser is auto filling the password in the webmail login screen, just click on the 'show' button to reveal it.

Nowhere in the thread have you said you didn't know your current password. All you have said is the password wasn't accepted when you entered it, which is something entirely different.

Re: BT email App

PatriciaGreasby — Tue, 07 Dec 2021 09:02:43 GMT

Yes, I log in with my BTID password which is not the same as the email password - that’s what I’m trying to say.

I have two BT email addresses - I know the password for one of these addresses and have installed it on Blue Mail - the second address I use as my email address as an author for anything to do with writing. This second email address won’t install because it says I have the wrong password. That is why I’m trying to change the password for that particular email address.

I log in with my BTID in order to get to the webmail page and then follow instructions i.e top right email account info etc to where it says change (email) password. To change the password it asks for the previous password - which I don’t have - it is then, if I follow the ‘forgot password’ it takes me back to changing the main ID password which lets me see my bills, products, usage etc which I don’t want to change and doesn’t work anyway when trying to instal the email on Blue Mail (or any other email app) because I’ve tried it.

I know this sounds confusing - it is to me - but it is the email password I’m trying to change not my BTID password.

Re: BT email App

PatriciaGreasby — Tue, 07 Dec 2021 09:07:52 GMT

I have to log in on this page before I get to webmail - then when on webmail page I click on account name, top right - account info etc. It then says change email password which leads me back to ID password which I don’t want to change and is not accepted when installing the email address on Blue Mail or any other email app. Thus going round in circles.

Re: BT email App

licquorice — Tue, 07 Dec 2021 09:10:16 GMT

Ok, so when you are logging in at the screen I just posted a screenshot of, are you entering your BTID or the email address for which you have forgotten the password?

If you enter the email address with the forgotten password and then click on forgotten password, where does that take you?

Re: BT email App

licquorice — Tue, 07 Dec 2021 09:14:31 GMT

If you reach this screen, enter the email address with the forgotten password, not your BTID.

Re: BT email App

PatriciaGreasby — Tue, 07 Dec 2021 09:37:48 GMT

No, I have that password and can log into my main account (which shows me what products I have from BT - (Broadband, landline, bills, email etc) and allows me into the webmail page. There is a separate email password which is requested by any email app before it will instal the email on that app. It is that password I do not have.

I know there is a separate password because I’ve installed one email address on Blue Mail without problem. When I tried to instal the second address the same password does not work, neither is main BTID word accepted. I had a note of another password which I thought was for this email address but it must be wrong - I therefore need to get a new email password in order to instal the second email address on Blue Mail (or any other email app).

I’m really sorry if I’m not explaining the problem clearly.

Re: BT email App

licquorice — Tue, 07 Dec 2021 09:42:15 GMT

At screenshot 1 enter the email address you don't know the password of. At screenshot 2 enter the email address you don't know the password of.

At no time enter your BTID

Re: BT email App

PatriciaGreasby — Tue, 07 Dec 2021 09:44:03 GMT

I have appointments - I’ll look at it agin later - thanks