This topic

How do I unblock a sender/domain

Woodford — Wed, 08 Dec 2021 10:59:34 GMT

I think that there must be a way to unblock both a sender and a domain in BT email via settings but I can't figure out how to access them.

I accidently blocked someone and want to restore them as safe senders. I might also have blocked the domain.

Can anyone help please?

Re: How do I unblock a sender/domain

CD179 — Wed, 08 Dec 2021 11:08:54 GMT

On the web mail page. Top R/H corner on your account select settings.
Then on L/H side click Mail. Then click blocked senders on L/H side.
Find the one you have blocked in list in main body of screen. Click Delete on R/H side and then refresh.
The item should now be removed from list.

Chris

Re: How do I unblock a sender/domain

Woodford — Wed, 08 Dec 2021 11:55:23 GMT

Thank you Chris for the reply but there is no option to select Mail on the left hand side of the page after selecting Settings. There's Profile, Privacy etc but no Mail.

Re: How do I unblock a sender/domain

licquorice — Wed, 08 Dec 2021 12:15:25 GMT

Re: How do I unblock a sender/domain

Woodford — Wed, 08 Dec 2021 13:50:47 GMT

Thank you for the reply but I can't access the page you've shown.

After opening my email page then I've clicked on Settings and the left hand menu has appeared. This starts with Profiles at the top followed by Privacy, Appearance and then right down to About Microsoft Edge. Profile is not an option.

As an alternative I've tried opening Profiles and then another list appears Manage Account, Sync, Rewards and so on but no Mail option.

Re: How do I unblock a sender/domain

licquorice — Wed, 08 Dec 2021 14:12:21 GMT

I think you are clicking on the browser settings page rather than your email username settings.

Open your email page and then click on your username/email address in the top right of the email screen then click on settings in the drop down list.

Re: How do I unblock a sender/domain

licquorice — Wed, 08 Dec 2021 14:27:37 GMT

Re: How do I unblock a sender/domain

Woodford — Wed, 08 Dec 2021 14:44:45 GMT

Many thanks. That's got it.