This topic

Error code TS-0003

jwphillips808 — Wed, 15 Dec 2021 11:20:30 GMT

Looking for help. Unable to access BT mail via work PC running Windows 10 Enterprise in the NHS Scotland network. New error code TS-0003 showing. Have tried several PCs same issue and same on old IE as well as Edge and Chrome

Re: Error code TS-0003

Keith_Beddoe — Wed, 15 Dec 2021 11:27:05 GMT

Have you read https://community.bt.com/t5/Email/Email-not-working/td-p/2196684

Re: Error code TS-0003

jwphillips808 — Wed, 15 Dec 2021 11:31:51 GMT

Yes. No VPN and tried 3 browsers and have fully cleared cookies/cache without joy. BT chat unhelpful

Re: Error code TS-0003

Frenchlight — Thu, 17 Feb 2022 10:02:11 GMT

I have had exactly the same issue on my laptop, VPN diabled. Can access it on my mobile with the VPN on. BT chat contacted 3 times. Each time said "we will sort it in 48/72 hours and that is the last I hear. Been ongoing now for a week and now tech support is 'unavailable'! went to make a complaint online and found I can't because..... I dont have access to email!!!

this service is a complete joke!

Re: Error code TS-0003

denboy42 — Fri, 18 Feb 2022 04:59:47 GMT

Hi,

Have resolved your problem with the TS-0003 code if so can you help me, as I have the same trouble as you have/had.

My email page tells me that it is the MAINTENANCE PAGE.

Denis

Re: Error code TS-0003

Cliff — Mon, 21 Feb 2022 18:14:01 GMT

I was getting the same as you,the maintenance page.I paused my vpn & could then get my em & mybt.When i turn the vpn on again ,i lose access.I seem to recall something similar happening a while back.

Re: Error code TS-0003

denboy42 — Tue, 22 Feb 2022 08:41:51 GMT

Thank you Cliff for you help. A few lines of what to do in this situation would do a world of good for the BT CHAT people who do not know.

I was on line talking to person who had no answers.

Denboy42

Re: Error code TS-0003

Cliff — Tue, 22 Feb 2022 12:10:47 GMT

I also found that if i paused the vpn to get in,if i then turned vpn back on everything worked with the vpn on.

Re: Error code TS-0003

halfhearted — Thu, 17 Mar 2022 00:03:42 GMT

I am having same problem running NordVPN. I tried using one of the free public vpn servers from here instead

https://www.vpngate.net/en/

and the problem did NOT occur.