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how to get rid of an outlook.com address which invades my btinternet resulting in unanswered posts

HelenS — Mon, 20 Dec 2021 13:21:16 GMT

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

licquorice — Mon, 20 Dec 2021 13:55:00 GMT

Sorry crystal ball a bit cloudy, can you elaborate please?

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 15:14:17 GMT

I have managed to get a response from BT Help which indicates that if I use the latest bt email app the problem won’t recur. Thank you for reading my post, I may have to come back in the future!

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

licquorice — Mon, 20 Dec 2021 15:28:35 GMT

Perhaps if you explain the problem, we might be able to offer a better solution.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 15:49:08 GMT

I have sent emails to contacts which have not brought replies despite my friends telling me later yes, they did receive and respond to my emails. Further conversation has elicited the response that the drop down has suggested that rather than btinternet showing as my address, outlook.com is offered. I do not use outlook. How can I avoid this happening?

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

licquorice — Mon, 20 Dec 2021 15:56:16 GMT

How are you currently sending emails? Are you using webmail or a mail client(app)?

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 16:02:44 GMT

Webmail I think! BT support has advised me to use only their BT Mail app, which I have downloaded.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

licquorice — Mon, 20 Dec 2021 16:12:49 GMT

The mail app is only for a smart phone or tablet, what device are you using to send mail?

Not sure that using the app is going to get to the root of the problem, it seems a very strange thing to be happening.

Can you login to webmail here and then click on your email address/username in the top right hand corner. Click on 'settings' and then 'mail' in the left hand pane. Under 'mail', click on 'accounts' and see if there are more than one account listed. Then click on 'auto forward' and see if anything has been configured there.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 16:22:25 GMT

Have just done so, nothing else listed. I agree, it’s strange and I would like it explained, but ultimately if it stops I’ll be satisfied.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

licquorice — Mon, 20 Dec 2021 16:32:44 GMT

Is the problem confined to just one recipient or more than one?

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 16:41:45 GMT

More than one, intermittently.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

licquorice — Mon, 20 Dec 2021 16:51:40 GMT

This is very odd, I can't see how the mails could have originated from you with an outlook.com address. Are you sure they are the genuine emails you sent and didn't get a reply to rather than spurious mails.

Are you sending to more than one recipient and perhaps one of the recipients is also forwarding your mail using an outlook.com email address. Your mail may not have arrived and they are replying to the forwarded mail thinking they are replying to you. If that all makes sense.

Is the part of the address before the @ outlook.com the same as the part before your @btinternet.com address?

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 16:54:13 GMT

Yes as far as I know

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 17:04:45 GMT

I have just emailed a contact who has verified that if she replies directly it goes to outlook.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

licquorice — Mon, 20 Dec 2021 17:17:20 GMT

Can you ask her to see what address it comes from without attempting to reply. With some mail systems it is possible to set a 'reply-to' address different to the sending address but that isn't possible with BT webmail.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 17:23:30 GMT

I have just sent an email, using the newly downloaded app. She deleted my outlook address from her contact. As she was about to reply, up came the outlook address first, again. Aarrggh!

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

licquorice — Mon, 20 Dec 2021 17:26:06 GMT

It sounds as though the problem is at her end.

Not sure how a contact list is involved if she is just replying.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 17:26:18 GMT

I realise I haven’t followed through with your previous answer but I feel bad about asking her to help sort this out at this time of the year!

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

HelenS — Mon, 20 Dec 2021 17:28:35 GMT

The difficulty has arisen with several of my contacts but I shall email them all to ask them to remove any reference to an outlook address for me. Thank you for you time.

Re: how to get rid of an outlook.com address which invades my btinternet resulting in unanswered pos

Carlusha — Mon, 20 Dec 2021 17:42:50 GMT

Meanwhile, have you tried sending an email to yourself and any other email addresses YOU may have?