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Re: Main email account not receiving emails, but senders are not receiving postmaster errors

BobGoupillot — Tue, 28 Dec 2021 14:53:38 GMT

Hi Neil

This solution didn't work.

My problem is that I am not receiving some emails including really important ones from Microsoft. Senders report that their systems record them as sent. I am receiving some emails. Whether I receive emails or not seems quite random.

Can you help?

Bob

Re: Main email account not receiving emails, but senders are not receiving postmaster errors

gg30340 — Tue, 28 Dec 2021 18:59:34 GMT

I have moved you onto your own thread as the one you posted on was marked as solved and was in relation to the OP having set up rules to manage his email.

If you know the email address of the sender that you are not receiving you should add it to your "safe senders" list. You can find that by logging onto your email then going to the settings that are found by clicking on your user name then go to "Mail" then "Safe senders".

You can also add a domain e.g. *@microsoft.com.

Re: Main email account not receiving emails, but senders are not receiving postmaster errors

BobGoupillot — Sun, 02 Jan 2022 15:21:50 GMT

Hi
Thanks for the reply.
The problem is not limited to one particular email but seems to be a whole number of diferent ones. I wondered if the problem is with some kind of BT filtering system?

Re: Main email account not receiving emails, but senders are not receiving postmaster errors

gg30340 — Sun, 02 Jan 2022 18:47:58 GMT

It could be that if you have been receiving spam that you have blocked some domains. You should check your blocked senders list which is found in the email settings that I have explained in my previous post.

Re: Main email account not receiving emails, but senders are not receiving postmaster errors

BobGoupillot — Mon, 03 Jan 2022 09:38:35 GMT

Thanks Dreamer that is useful information

Bob

Re: Main email account not receiving emails, but senders are not receiving postmaster errors

BobGoupillot — Mon, 03 Jan 2022 09:40:54 GMT

Thanks

I think that may be part of the problem and hopefully a step towards a solution.

Bob