https://community.bt.com/t5/Archive-Staging/Emails-not-able-to-open-them/m-p/2203438#M1258599 <P>I enter my email address and password, but when the screens comes up there is three squares in centre which keeps flashing and goes no further.&nbsp; I was advised the following yesterday when I telephoned the helpline:</P> <P>Log into BT ID</P> <P>Click on products then scroll down to emails. select manage</P> <P>Select link to down grade email (which I cannot find)</P> <P>Select link to downgrade to basic and order (which I cannot find)</P> <P>Account No; GB********</P> Fri, 31 Dec 2021 09:13:08 GMT FionaM 2021-12-31T09:13:08Z https://community.bt.com/t5/Archive-Staging/Emails-not-able-to-open-them/m-p/2203438#M1258599 <P>I enter my email address and password, but when the screens comes up there is three squares in centre which keeps flashing and goes no further.&nbsp; I was advised the following yesterday when I telephoned the helpline:</P> <P>Log into BT ID</P> <P>Click on products then scroll down to emails. select manage</P> <P>Select link to down grade email (which I cannot find)</P> <P>Select link to downgrade to basic and order (which I cannot find)</P> <P>Account No; GB********</P> Fri, 31 Dec 2021 09:13:08 GMT https://community.bt.com/t5/Archive-Staging/Emails-not-able-to-open-them/m-p/2203438#M1258599 FionaM 2021-12-31T09:13:08Z https://community.bt.com/t5/Archive-Staging/Emails-not-able-to-open-them/m-p/2203452#M1258600 <P>The advice you were given is total nonsense.</P> <P>Have you tried clearing your cookies and cache from your browser?</P> <P>Have you tried a different browser?</P> <P>&nbsp;</P> Fri, 31 Dec 2021 09:04:17 GMT https://community.bt.com/t5/Archive-Staging/Emails-not-able-to-open-them/m-p/2203452#M1258600 licquorice 2021-12-31T09:04:17Z