This topic https://community.bt.com/t5/Archive-Staging/BTinternet-email-suspended-due-to-suspicious-activity/m-p/2203486#M1258613 <P>When I try to log-in to my btinternet.com email, I get a message that the account has been secured due to suspicious activity. I am unable to proceed to change the password as the details of DOB/Postcode/security question are not being recognised. This may date back to an old primary account&nbsp; to which my own email account was originally linked but I have tried any combination that would have been used. I have phoned the BT helpline but they seem unable to trace my account at all. My emails were accessible until last night.&nbsp; Any suggestions?</P> Fri, 31 Dec 2021 11:28:04 GMT Geooff1 2021-12-31T11:28:04Z BTinternet email suspended due to suspicious activity https://community.bt.com/t5/Archive-Staging/BTinternet-email-suspended-due-to-suspicious-activity/m-p/2203486#M1258613 <P>When I try to log-in to my btinternet.com email, I get a message that the account has been secured due to suspicious activity. I am unable to proceed to change the password as the details of DOB/Postcode/security question are not being recognised. This may date back to an old primary account&nbsp; to which my own email account was originally linked but I have tried any combination that would have been used. I have phoned the BT helpline but they seem unable to trace my account at all. My emails were accessible until last night.&nbsp; Any suggestions?</P> Fri, 31 Dec 2021 11:28:04 GMT https://community.bt.com/t5/Archive-Staging/BTinternet-email-suspended-due-to-suspicious-activity/m-p/2203486#M1258613 Geooff1 2021-12-31T11:28:04Z Re: BTinternet email suspended due to suspicious activity https://community.bt.com/t5/Archive-Staging/BTinternet-email-suspended-due-to-suspicious-activity/m-p/2203528#M1258614 <P>Are you a BT Broadband customer or paying for your email through a BT Premium email account?</P> <P>Can you see the email account when you log onto your MyBT and go to your products then email manage?</P> Fri, 31 Dec 2021 13:07:07 GMT https://community.bt.com/t5/Archive-Staging/BTinternet-email-suspended-due-to-suspicious-activity/m-p/2203528#M1258614 gg30340 2021-12-31T13:07:07Z