This topic

My BT: "Please choose how you'd like to receive the PIN". But no choices.

rlyall — Thu, 23 Sep 2021 09:29:07 GMT

Created a login on My BT

Now trying to add my BT account to MyBT

Getting instruction

"Confirm your identity

For your security, we need to send you a PIN.

Please choose how you'd like to receive the PIN."

But there's no options to choose. And can't progress. Nice one BT. Phone and email are populated in my profile. Any suggestions?

Re: My BT: "Please choose how you'd like to receive the PIN". But no choices.

NeilO — Thu, 23 Sep 2021 15:38:28 GMT

Hi @rlyall welcome to the community and thanks for posting. I'm sorry to see you're experiencing problems setting up your MyBT account. Please can you make sure any pop-up blockers are off, clear your cookies and cache, and if that doesn't work try an alternative browser? Post back and let me know how you get on.

Thanks

Neil

Re: My BT: "Please choose how you'd like to receive the PIN". But no choices.

rlyall — Sun, 10 Oct 2021 15:33:29 GMT

Hi,

no joy I'm afraid - all browsers are behaving the same way, and all allow pop-ups.

Question... is the web service looking for an email address/mobile nr on the MyBT profile, or on the BT account? If it's the latter, then it's unlikely the BT account itself has either of those details (yet). Please advise.

Thanks

Re: My BT: "Please choose how you'd like to receive the PIN". But no choices.

imjolly — Sun, 10 Oct 2021 15:42:20 GMT

are you using a mobile? if so is it set to desktop view which may help

Re: My BT: "Please choose how you'd like to receive the PIN". But no choices.

rlyall — Sun, 07 Nov 2021 10:08:03 GMT

I have tried:
- Desktop - Edge, Chrome & Firefox
- Tablet - iPad & Android, using browser and My BT App-
- Mobile Phone - iOS and Android
All of them ask the same question but do not show any options.
I'll ask again... could it be because the BT account itself has no email or mobile phone number against it?

Re: My BT: "Please choose how you'd like to receive the PIN". But no choices.

prdonnelly19 — Tue, 07 Mar 2023 19:12:51 GMT

I’m having exactly the same problem. Was this ever solved?

being asked where I want a PIN sent in order to verify me. Trying to add an account on MyBT.