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Reward Card

Critch123 — Thu, 23 Sep 2021 15:44:41 GMT

How do i claim my reward card? I have tried to claim it through the link, but nothing happens

thanks

Re: Reward Card

NeilO — Thu, 23 Sep 2021 15:57:23 GMT

Hi @Critch123 welcome to the community and thanks for posting, I'm sorry to see you're having trouble claiming your reward card. When you log in with your BT ID details does it show the correct BT account number? If you have more than one account number associated to your BT ID you should be able to toggle between them.

Let me know how you get on.

Thanks

Neil

Re: Reward Card

Critch123 — Thu, 23 Sep 2021 16:02:15 GMT

Hi Neil,

Thanks for getting back to me. when i log in it lets me choose the right account number, so i select the new account number to claim my reward, but nothing happens

Sam

Re: Reward Card

NeilO — Thu, 23 Sep 2021 16:05:14 GMT

Hi, @Critch123 Thanks for checking that for me, we'll be able to help you put the claim through, I'll send you a private message in a moment so you can send over your details.

Thanks

Neil

Re: Reward Card

Critch123 — Thu, 23 Sep 2021 16:12:10 GMT

Thanks Neil