https://community.bt.com/t5/Archive-Staging/Chat-offline/m-p/2184983#M1258691 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20210923_225058_com.android.chrome.jpg" style="width: 1080px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/74723iEBE5A20145F1A12C/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20210923_225058_com.android.chrome.jpg" alt="Screenshot_20210923_225058_com.android.chrome.jpg" /></span></P><P>It looks like they've closed early? Promised me a £10 credit for a home plug network adapter that never arrived and nobody is available when the credit wasn't applied. Poor service from a big company.</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 23 Sep 2021 21:55:59 GMT moonkin 2021-09-23T21:55:59Z https://community.bt.com/t5/Archive-Staging/Chat-offline/m-p/2184983#M1258691 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20210923_225058_com.android.chrome.jpg" style="width: 1080px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/74723iEBE5A20145F1A12C/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20210923_225058_com.android.chrome.jpg" alt="Screenshot_20210923_225058_com.android.chrome.jpg" /></span></P><P>It looks like they've closed early? Promised me a £10 credit for a home plug network adapter that never arrived and nobody is available when the credit wasn't applied. Poor service from a big company.</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 23 Sep 2021 21:55:59 GMT https://community.bt.com/t5/Archive-Staging/Chat-offline/m-p/2184983#M1258691 moonkin 2021-09-23T21:55:59Z https://community.bt.com/t5/Archive-Staging/Chat-offline/m-p/2185031#M1258692 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/294337">@moonkin</a>&nbsp;welcome to the community and thanks for posting, I'm sorry you were unable to get through on chat last night. It's likely all the advisors were busy with other customers when you tried to reach them, sorry. Did you manage to get this sorted today?</P> <P>Thanks</P> <P>Neil</P> Fri, 24 Sep 2021 13:05:03 GMT https://community.bt.com/t5/Archive-Staging/Chat-offline/m-p/2185031#M1258692 NeilO 2021-09-24T13:05:03Z